"We saw an opportunity to deliver even more value to our customers. My experience is not unique. Across the board, leaders have been aggressively implementing AI to improve productivity, lower costs, and improve communication-but the results have been disappointing to date for many organizations. Only 34% of organizations say their AI projects have returned a positive ROI for most or all initiatives, according to Lucid's AI readiness survey."
"In the race to keep pace with AI, businesses are moving quickly. But their emphasis on speed comes at a cost. About 61% of knowledge workers said in the survey that their firm's AI strategy is only somewhat to not at all well aligned with operational capabilities. Most are glossing over foundational steps today that jeopardize their chances for success tomorrow."
In early 2023 organizations rushed to adopt AI, reassigning teams and prioritizing speed to capture perceived customer value. Many leaders implemented AI to boost productivity, lower costs, and improve communication, yet only 34% report positive ROI for most initiatives per Lucid's AI readiness survey. Operational shortcomings are the primary obstacle rather than technology. Sixty-one percent of knowledge workers report poor alignment between AI strategy and operational capabilities. Most organizations lack process documentation; only 16% say workflows are extremely well documented. A leading barrier to documenting knowledge at scale is lack of time, cited by 41% of respondents.
Read at Fast Company
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