"Across the market, existing software products are getting AI capabilities - often with higher price tags attached. McKinsey estimates that AI functionality can drive list price increases of 60%-80% in some categories, particularly in customer service, analytics and CRM. The problem: most organizations haven't realized equivalent cost savings or productivity gains. What was marketed as efficiency has, so far, proven to be an inflationary force in IT budgets."
"Many companies talk about what AI could do, but very few can show what it's actually doing. The report found that only about 30% have shared real, dollar-based ROI from customer deployments. "AI is showing up everywhere in our stack, but I can't point to where it's saving us money," one enterprise CIO said in the report " Upgrading software business models to thrive in the AI era. " "We're spending more without a clear sense of what we're getting back.""
AI additions to enterprise software are raising list prices significantly while delivering limited measurable savings. Estimates show AI functionality can increase list prices by 60%-80% in categories like customer service, analytics and CRM. Most organizations have not realized equivalent cost or productivity gains, making AI an inflationary force on IT budgets and creating new budget pressure and uncertainty. Only about 30% of customers have shared real, dollar-based ROI from deployments. A clear ROI tool, such as Salesforce's Agentforce ROI Calculator, can quantify cost reductions from AI-powered agents and reduce buyer uncertainty.
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