Marketing tech
fromFast Company
11 hours agoIn the age of AI agents, your customer may still buy from you, but they may no longer visit you
The rise of AI agents is shifting customer interactions away from traditional company-controlled interfaces.
Restaurant owners like Panjwani are caught in the middle of a growing battle of new and established reservation platforms vying for their business. The two dominant players for more than a decade, OpenTable and Resy, are now facing a wave of fresh competition from high-end services and even delivery apps all trying to win lucrative bookings at exclusive establishments.
Digital-savvy airlines use their socials to advertise special offers as a way of strengthening relationships with both new and repeat customers. This can be a win-win for both the customers and the airlines. Travelers get access to limited-time fares, and airlines can boost revenue by filling seats during slower travel periods, such as Caribbean routes during hurricane season.
Choice Hotels International disclosed a breach affecting franchisees and applicants. Its notification letter states that a "skilled person used social engineering" to gain access on January 14, 2026 to an application that contained records regarding franchisees and franchise applicants. The access occurred even though access required multifactor authentication (MFA). The information involved included names and Social Security numbers. There is no indication that any guest data was involved. No gang has publicly claimed responsibility for the attack as yet.
Travelers are always on the lookout for easy ways to save money, and a new report reveals there is one particular day of the week that is better for booking flights than others. That day happens to be Fridays, according to new data from Expedia that was shared with Travel + Leisure. That is because the end of the week sees less business and corporate travel, the booking site noted.
Picture this: a couple walks into a restaurant on a Friday night. They glance around, choose their table, and settle into their seats. Before they've even opened their menus, their server already has a pretty good idea whether they'll leave 10% or 25%. It sounds like mind reading, but after talking with dozens of servers over the years, I've learned it's more like pattern recognition honed by thousands of interactions.
Used strategically, though, points and miles can unlock far more than a free domestic flight, from business-class seats on long-haul routes to the ability to book expensive trips without paying cash. To make sense of it all, we spoke with travel experts and points pros about how airline miles actually work today-and how to use them wisely. Ahead, you'll find guidance on earning miles more efficiently, building a credit card strategy that fits the way you spend, avoiding common mistakes, and redeeming points in ways that truly pay off.
Ever found yourself staring at flight prices, watching them jump around like a nervous cat? Last month, I was booking a trip to Prague (one of those cities where you can practically taste the history in the cobblestone streets), and I noticed something odd. The same flight I'd been tracking for days suddenly dropped by nearly £80 when I checked it on a Tuesday afternoon.