How Expedia's CTO is using AI to transform work for 17,000 employees-and travel for millions | Fortune
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How Expedia's CTO is using AI to transform work for 17,000 employees-and travel for millions | Fortune
"Some examples of how this plays out include the creation of Expedia's "AI playground," which gives employees access to more than 60 different large language models-including from OpenAI, Google's Gemini, Meta's Llama, and Anthropic's Claude-to build their own AI agents. Since January 2025, employees have built more than 1,500 different AI agents and around 6,000 monthly sessions occur within the secure AI agent builder environment on a monthly basis."
"Around two-thirds of Thumu's software developer workforce have embraced AI coding assistant tools including Copilot, Claude Code, and Cursor, often resulting in an estimated 20% productivity lift. Thumu says he wants to bring more "joy" to coding by giving them a broad set of AI tools to infuse in their workflows. He vows that more efficiency won't necessarily mean fewer jobs. "That's not how I see it," Thumu adds."
Expedia is democratizing artificial intelligence across every employee, team, and workflow. The company created an AI playground that gives employees access to more than 60 large language models, including OpenAI, Google's Gemini, Meta's Llama, and Anthropic's Claude. Since January 2025, employees have built over 1,500 AI agents and about 6,000 monthly sessions occur in the secure agent builder environment. Around two-thirds of software developers use AI coding assistants like Copilot, Claude Code, and Cursor, producing an estimated 20% productivity lift. Expedia embedded AI squads of four to six engineers to collaborate with legal, procurement, HR, and marketing alongside AI champions. All AI investments are measured with metrics such as velocity, cycle time, and customer service resolution speed.
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