#user-trust

#user-trust

They Informed Users First Before changing anything, Instagram showed an announcement right inside the feed. "Swipe between Reels and messages." The banner explained the upcoming navigation update with a short sentence, a clean visual, and a "Learn more" button. It didn't interrupt your session. It didn't feel forced. It invited curiosity. That alone is a big shift in mindset, from forcing change to introducing change.

According to Bloomberg's Mark Gurman, the new Maps advertising system will mirror Apple's existing App Store Search Ads programme, where developers pay to promote their apps above organic search results. In the case of Maps, paid listings would appear more prominently than organic results when users search for specific categories like 'coffee shop near me' or 'Italian restaurant'. The goal is to offer businesses a way to stand out in a crowded local marketplace.

"Maintaining user trust matters a ton, especially in the age of AI. Whether you're in a highly regulated industry like FinTech or working B2B/SaaS, choices that erode user trust aren't just a UX problem: it's a business issue that costs companies millions."

The rapid rise of the ClickFix technique in 2025 highlights that social engineering remains one of the most cost-effective and enduring methods cyber criminals use to breach defenses.

WeTransfer users discovered this week that the service had updated its policy with a clause granting it a perpetual, royalty‑free license to use user‑uploaded content, including for 'improving machine learning models that enhance content moderation.' The changes were due to come into effect on August 8.

When companies rush to monetize browser extensions, they often assume their brand or the term 'AI' will attract users, neglecting the actual user experience.