Every leader must recognize that we lead people, not job titles. The people who make up our organizations carry responsibilities far beyond their job descriptions, such as caring for children, managing health needs, supporting aging parents, handling school schedules and navigating everyday challenges. When CEOs understand that we are leading human beings, flexibility becomes one of the most powerful tools we have.
Hybrid work has rewritten the brief for the office. The focus has shifted from real estate leases and floor plans toward lifestyle-oriented service as a measure of value. In this new reality, developers, investors, and hospitality brands are converging around the shared goal of creating workspaces that feel flexible and connected. The result is an office space that behaves like a great hotel, with services and amenities that invite people in and support specific lifestyle choices.
If you've walked away from an awkward or uncomfortable interaction at the office wondering what happened to good manners, you aren't wrong in thinking nobody knows how to behave at work any more. Years after remote work became prevalent during the pandemic - and under hybrid arrangements that have permitted employees to continue working from home since - the workplace has become far less formal, and less attuned to the often unwritten rules of modern workplace behavior.
And I know I'm not alone. Collaboration overload has crept into creative teams everywhere-shaped by hybrid schedules, the pressure to stay visible when we're apart, and a steady flow of digital tools like Slack and Teams that keep us connected but can slowly chip away at focus. Creative teams have reached a point where we are spending so much time meeting, messaging, and circling each other's work that nobody has the space or clarity to actually create.
The most significant finding from the study is the powerful positive effect a hybrid work model has on women's mental health. The sweet spot appears to be working mainly from home while spending one to two days per week in the office. For women who were already experiencing poor mental health, this arrangement provided a mental health boost comparable to a 15% increase in household income. This suggests the benefits go far beyond simply cutting down on commute time. The flexibility to better manage work and family responsibilities and experience less work-related stress are likely major contributing factors.
It turns out the return-to-office movement isn't just about productivity, collaboration or company culture. For a significant number of companies, it is about leases - those binding, long-term commitments to office spaces that are now sitting underused while hybrid work proves its staying power. A recent Resume.org survey of 900 business leaders peels back the polished justifications for workplace mandates and reveals the financial tether that's quietly shaping policy: the office lease.
"We're no longer just designing workplaces, we're actually designing experiences," said Yuen, at the Fortune Brainstorm Design forum in Macau on Dec. 2. "You've really got to make the campus or the workplace more than work, and that's the fun part of it."
It was a phenomenon that Nilles, a U.S. Air Force veteran turned NASA consultant, dubbed the "telecommunications-transportation tradeoff." Viewing remote work as a potential substitute for commuting, Nilles sought to gauge telework's effectiveness by partnering with a major national insurance company (whose name he still can't divulge for legal reasons). A group of employees worked from local centers equipped with "minicomputers" that transferred data to the company's mainframe. In the 1974 pilot study, Nilles concluded that this approach resulted in higher productivity and reduced turnover.
As Joburg shifts towards hybrid work and suburban hubs start buzzing like mini city centres, we might finally be heading towards something better: the rise of the 15-minute city. The idea, popularised by French urbanist Carlos Moreno, is simple: everything you need (work, food, fitness, childcare, errands, downtime) should be within a 15-minute walk of home. Paris made it famous. But Joburg, with its scattered nodes and endless commute culture, might be the city that needs it most.
Glassdoor's latest numbers show something many leaders might not expect: Confidence is rising among those at the beginning and middle of their careers. Entry-level confidence ticked up 1.9 points and mid-level roles rose 2.3. After several years defined by layoffs, volatility, and reorganization, you'd think this group would be the most anxious. But instead, they're slowly stabilizing-and in many cases, feeling more empowered.
Have you ever misinterpreted a colleague's tone on a Teams chat? Or wondered what Mike meant by his face-without-a-mouth emoji in response to your carefully worded idea? A new book by University of Auckland Business School Associate Professor Barbara Plester explores how communication, fun, humor and happiness are evolving in the age of hybrid work. "Hybrid Happiness: Fun and Freedom in Flexible Work" investigates the social and emotional effects of flexible work.
In a series of articles, we'll explore how these methods have evolved beyond novelty and are now shaping the way people actually learn on the job. From microlearning in hybrid work, to gamification that drives application, to embedding learning into the flow of work, and finally balancing campaigns with journeys for lasting impact, we'll look at how L&D teams can design learning that fits seamlessly into daily routines and business priorities.
