In a support article, Microsoft has confirmed that in some situations, Quick Steps in classic Outlook can appear grayed out. The workaround (if rolling back or switching clients isn't an option) is to use a keyboard shortcut. "The shortcut will work even if the Quick Step is grayed out in the user interface," Microsoft wrote.
Many of us have a tendency to move through our days on autopilot, guided by habits we've built over time, including some that support us, some that may be holding us back, and some we keep meaning to or wish we could change. The small behaviours we repeat each day may seem insignificant, yet over time, they shape the quality of our lives.
When I am writing a book, I need to close the door when I finish, and no one should get in. I have the idea in my mind that the story is an entity that lives in that room, with the characters and the emotions that I have been putting together. And when I come back the next day, I open the door and it's waiting for me intact.
Many mistakes move us forward more than backward. Conscientious people often experience a springboard effect following mistakes, whereby fixing the mistakes accelerates growth faster than if they'd never made any missteps.