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Fortune Europe
2 weeks ago
Artificial intelligence

Irish-founded unicorn Intercom ditches ChatGPT for Anthropic's Claude

Intercom has switched from ChatGPT to Anthropic's Claude for its AI-powered customer service solutions, seeing promising results in efficiency. [ more ]
Harvard Business Review
1 month ago
Artificial intelligence

Video Quick Take: Intercom's Brian Donahue on How AI Customer Service Agents Are Delivering Massive Value - SPONSOR CONTENT FROM INTERCOM

AI is essential for customer service leaders to remain competitive and responsible in a changing business environment. [ more ]
Independent
10 months ago
Business intelligence

Slush: Irish warning over "sh*t business" while Sanna Marin pitches for a job

Tech conference in Helsinki attracts notable figures from the tech industry
Intercom co-founder Des Traynor delivers memorable presentation [ more ]
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