Healthcare
fromEntrepreneur
1 day agoWhat Being a Patient Taught Me About Healthcare Leadership
People should not have to manage their own healthcare, especially when sick or stressed.
I started in stand-up because it felt like the most direct way to connect with people. There's no filter. You go on stage, and you find out very quickly if something works. That shaped everything for me. It forced me to be honest. If you're not honest, the audience knows. That idea still drives how I work today.
When I first put on the new album he made about the tragedy with local experimental duo The Living Earth Show as Trust Me, called Why I Like Dead Guys, I expected a howl of cathartic rage, a furious screed against the abject violence of fate.
There's nothing like eavesdropping to show you that the world outside your head is different from the world inside your head. It doesn't get nearly enough credit. Instead of being understood as an uncouth behavior, "overhearing" should be celebrated, welcomed and pursued. It's an underrated tool in an increasingly lonely and disconnected world.
The Shitheads is part period piece, part family drama and part allegorical epic. It unfolds at some time in prehistory (10,000 - 50,000 BC, to be exact). Nomadic hunter-gatherers coexist with a family of cannibalistic cave dwellers who justify their eating habits by dehumanising their human prey. Hunter-gatherers are 'shitheads', they say - inferior, stupid, without expansive interior lives. One of these cave-dwellers, a straight-talking fighter named Clare (Jacoba Williams - Vera), meets Greg (Jonny Khan - Statues), an endearing, simple-minded gatherer.
Bring two or more people together and they will immediately begin to synchronize or fall into rhythm with one another. Not only do we tend to subconsciously mimic one another's movements, postures, facial expressions, and gestures, but recent breakthroughs in technology have revealed we also sync up our heart rates, blood pressure, brain waves, pupil dilation, and hormonal activity. This phenomenon is known as interpersonal synchrony, and it is possibly the most consequential social dynamic most people have never heard of.
Last week, I watched a young guy at the coffee shop make the barista's entire day. Not with a big tip or elaborate compliment, just a genuine "thank you so much" and eye contact that said he actually saw her as a person, not just a caffeine dispenser. The barista's shoulders relaxed, her smile turned real, and suddenly the whole atmosphere shifted.
I used to think it was just good manners drilled in by strict parents, but after interviewing behavioral researchers for a recent piece on social dynamics, I've discovered there's something much deeper at play here. This seemingly small gesture-waiting for others before diving into your meal-actually reveals a fascinating cluster of personality traits that psychologists link to both personal and professional success. The research suggests these patient diners aren't just being polite; they're demonstrating qualities that make them exceptionally good friends, partners, and colleagues.
Nobody tells you that getting laid off might be one of the best things that ever happened to you. When I lost my job during those brutal media industry cuts, I spent four months in my pajamas, eating cereal for dinner, and questioning every career choice I'd ever made. But here's the strange part: looking back now, that experience fundamentally changed who I am as a person. And I mean that in the best possible way.
Tattooed on Asia Kate Dillon's neck is "einfühlung," the German word for empathy. Not only is it a pretty bad*ss tattoo, it's also a guiding principal for an actor who strives to be a conduit for empathy in all their work, whether they're playing an inmate on Orange Is The New Black, a high-powered enforcer in John Wick: Chapter 3, or a financial analyst in the Showtime drama Billions, where they made history as the first non-binary main character an a mainstream American TV show.
When I tell fellow tech executives that every employee at sunday, from our engineers to our finance team, must complete a restaurant shift before they can fully onboard, I usually get confused looks. "You mean like, shadow someone?" they ask. No. I mean they tie on an apron, take orders, run food, and yes, deal with the 15-minute wait for the check that our product was literally built to eliminate.
I say: "My son hasn't spoken to me for a long time." The response I get is: "It is what it is." I say: "I'm anxious about my blood test results." The response I get is: "It is what it is." I say: "Some part of me regrets never having had children." The response I get is: "It is what it is."
Abigail needs to tell her adult son Mark that she thinks he has a drinking problem. Simon needs to tell his wife Lisa that he's afraid he doesn't love her anymore. From time to time, we all find ourselves in a tough spot. Something looks wrong or feels wrong, and we need to say something difficult. Something painful that may hurt someone we care about, but which nevertheless must be said.
They are taught no emotional reaction is bad and to speak up about anything that makes them uncomfortable, including hugs. As a result, St Saviour's doesn't have any permanent exclusions and a lower rate of suspensions. Over 9,000 London schoolchildren are receiving lessons up to three times a week on respect, kindness and how their actions make others feel. The project is designed by the global education specialists, Think Equal.
Empathy flourishes in relationships that feel safe and nonjudgmental. The human brain resists large demands but cooperates readily with small, manageable ones. When the goal is too big, motivation collapses under the weight of expectation. But when the goal is tiny, the nervous system relaxes long enough to try. When a relational goal feels too big or too inauthentic, the nervous system can perceive it as a heavy load and shut down in response.
I ordered another taxi and made my way out to wait in front of the motel, in despair that I might miss my flight. I stood on the dark footpath and spoke on the phone to my sister in Queensland about how I had missed my taxi and how unwell I felt. My health condition can affect my ability to think clearly, and I was telling her how my brain just wasn't working that day.
In another, adapted from Theodore Parker, a 19th-century abolitionist preacher, Dr. King points to another aspect of his dream. King writes, "The arc of the moral universe is long, but it bends towards justice." The first quote points to individual behavior, the second toward social action. Dr. King didn't emphasize one approach over the other. For him, personal and social morality were of a piece. A good world is one that is both kind and just.
In making an idea together, you are trying to build a shared reality. We are both building a non-existent thing. Because improvisers are creating something out of nothing, they are forced to listen to each other, to pay attention, in a deeper way than in their ordinary lives. People can make assumptions and skim over details in their day-to-day lives, but while improvising, they have to catch every word and even catch details that go beyond their partner's words.
You might say that people who are agreeable are not only kind but also able to zero in on the emotional needs of others. Step one in being kind does seem to need this ability to empathize. According to North Dakota State University's (NDSU's) Michael Robinson and colleagues (2025), unlike the other FFM traits, agreeableness has an emotional component. In their words, "trust, warmth, compassion, and friendliness... seem to require a feeling component to be enacted successfully."
In previous posts, I argued that empathy, expressed in different ways-as feelings of compassion, an abhorrence of cruelty, and a wider circle of concern-is the core of a liberal worldview and a liberal political philosophy. I added, however, several important caveats: Liberals are not always empathic, conservatives are not always callous, and policies animated by empathy are not always wise.