Empathy-driven platforms are beneficial for developers, fostering better support from platform teams. The introduction of cloud services allowed developers to handle IT operations themselves, reducing bureaucracy. This shift placed additional responsibilities on development teams, causing cognitive overload and various operational issues. To mitigate this, platform engineers should engage in software engineering tasks to better understand developers' challenges. By integrating platform engineers into development teams, organizations can facilitate a collaborative environment that optimizes both application development and platform management.
Building empathy and understanding for product developers help platform teams figure out where to draw the boundaries of their scope to provide better support.
As cloud services emerged and more tooling and automation options became available, concerns related to dedicated IT operations roles could be offloaded.
Responsibility was shifted to development teams, expecting them to manage both coding and infrastructure, leading to cognitive overload.
Platform teams can offload the growing cognitive load from development teams, allowing them to focus on building capable and robust applications.
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