The article discusses the pervasive issue of employee entitlement across all generations and job roles, particularly intensified by the post-pandemic era's skills crisis. This crisis led companies to enhance salaries and benefits to attract talent. However, this shift in power dynamics has created a dependency on excessive support from leadership. The article suggests that while empathetic leadership is essential, excessive support undermines the learning process, leading to challenges like learned helplessness. To combat this, organizations should enforce consistent standards and allow employees to face challenges for personal growth.
Entitlement is a behavioral contagion that has permeated every generation and demographic, driven by a post-pandemic global skills crisis where companies elevated employee benefits.
Support without boundaries fosters dependency, which can lead to learned helplessness in teams. Empathy is crucial, but too much support can weaken organizational structure.
Inconsistent rules, formed to avoid conflict, undermine trust and accountability in the workplace, making it critical for managers to enforce and model consistent standards.
The shift towards empathetic leadership is necessary but requires a balance - supports must be offered without over-accommodating, allowing opportunities for growth through challenges.
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