#organizational-behavior

#organizational-behavior

Big Bet Decisions are infrequent, high-stakes decisions that can significantly impact a company's future, like acquisitions and major investments.

Customer service is not just a department. It consists of unscripted moments and acts of ownership that build trust and loyalty, belonging to everyone in a company.

"The jobs market is chilly enough at the moment, so inflicting too much inhuman AI on job seekers seems like a cruel blow," says Stefan Stern.

The pre-mortem method involves team members imagining a project failure and identifying reasons for that failure, usually surfacing unexpected and valuable issues.

"When you positively gossip about your workplace, that tends to make people associate you with 'expert power perceptions'-that you have some expertise-and that makes you less likely to quit."

Engineers often overlook the human and organizational dimensions of software migrations, misjudging them solely as technical projects while these elements significantly affect outcomes.

"In addressing prospective clients' repeated inquiries, creating a comprehensive FAQ section can streamline communication and expedite the contract signing process, minimizing delays."

Research indicates when employees experience a conflict between their moral beliefs and workplace regulations, they are less inclined to raise issues or pursue improvements.

Learning to navigate conflicts is critical in today's organizations. Conflict resolution is not only an essential skill but also a necessary approach for creating harmonious workplaces.