#organizational-behavior

#organizational-behavior

Culture is more about how you act than how you think you act. It is the invisible work that shapes the culture within an organization.

Building great teams is not about hiring stars. Many leaders believe that building a high-performing team requires hiring star employees. However, intelligence, abilities, and personalities are poor predictors of how people behave in teams and what they can contribute to a team's success.

Big Bet Decisions are infrequent, high-stakes decisions that can significantly impact a company's future, like acquisitions and major investments.

Customer service is not just a department. It consists of unscripted moments and acts of ownership that build trust and loyalty, belonging to everyone in a company.

"The jobs market is chilly enough at the moment, so inflicting too much inhuman AI on job seekers seems like a cruel blow," says Stefan Stern.

The pre-mortem method involves team members imagining a project failure and identifying reasons for that failure, usually surfacing unexpected and valuable issues.

Engineers often overlook the human and organizational dimensions of software migrations, misjudging them solely as technical projects while these elements significantly affect outcomes.

"In addressing prospective clients' repeated inquiries, creating a comprehensive FAQ section can streamline communication and expedite the contract signing process, minimizing delays."

When employees follow a three-day office schedule but choose different days to come in, certain team members naturally work together more often.