#organizational-behavior

#organizational-behavior

"That cartoon is a great example of someone else defining what became the cultural narrative more so than reality," Nadella told Stripe cofounder John Collison.

Have you noticed how even well-planned organizational changes can leave teams feeling scattered, resistant, or quietly overwhelmed? Our research with more than 1,000 workplaces has found that 'poor change management' is consistently the most frequent cause of burnout in workplaces right now. The problem isn't a lack of project plans. Organizations have those in abundance. The gap is neurological. Too much focus on timelines and deliverables while overlooking what uncertainty does to people's brains.

Everywhere I turn - podcasts, research calls, dinner conversations - people are talking about "toxic workplaces." The phrase has become ubiquitous; almost unavoidable. So I did what most researchers do when they're curious (or procrastinating): I Googled it. That led me to a chart showing the term's meteoric rise beginning in the early 2010s. The curve shoots upward like a fever.

Culture is more about how you act than how you think you act. It is the invisible work that shapes the culture within an organization.

Building great teams is not about hiring stars. Many leaders believe that building a high-performing team requires hiring star employees. However, intelligence, abilities, and personalities are poor predictors of how people behave in teams and what they can contribute to a team's success.

Big Bet Decisions are infrequent, high-stakes decisions that can significantly impact a company's future, like acquisitions and major investments.

Customer service is not just a department. It consists of unscripted moments and acts of ownership that build trust and loyalty, belonging to everyone in a company.

"The jobs market is chilly enough at the moment, so inflicting too much inhuman AI on job seekers seems like a cruel blow," says Stefan Stern.

The pre-mortem method involves team members imagining a project failure and identifying reasons for that failure, usually surfacing unexpected and valuable issues.

Engineers often overlook the human and organizational dimensions of software migrations, misjudging them solely as technical projects while these elements significantly affect outcomes.

"In addressing prospective clients' repeated inquiries, creating a comprehensive FAQ section can streamline communication and expedite the contract signing process, minimizing delays."

When employees follow a three-day office schedule but choose different days to come in, certain team members naturally work together more often.