CIOs must also serve as chief AI officers, according to Salesforce survey
CIOs are now tasked with integrating AI to enhance human productivity and generate stakeholder value.
Tech execs from Salesforce and Qualcomm share their best practices for implementing AI in the workplace
AI is essential for enterprises and must complement human workers, with a strong emphasis on responsible implementation and oversight.
Why starting small with AI pilots before scaling is a mistake | MarTech
Cautious AI pilot approaches may hinder timely achievement of larger organizational goals and delay ROI.
AI pilots can lead to missed market opportunities and lack of integration with broader strategies.
Why Adopting GenAI Is So Difficult
Companies need to strategize while implementing generative AI like ChatGPT, focusing on performance, combining tools, involving humans, tracing data, and maintaining realistic expectations.
Getting CX Right: Insights From Top Leaders At Verizon, HP, And Warby Parker
CX leaders emphasize the importance of nurturing the customer experience after a product launch.
CIOs must also serve as chief AI officers, according to Salesforce survey
CIOs are now tasked with integrating AI to enhance human productivity and generate stakeholder value.
Tech execs from Salesforce and Qualcomm share their best practices for implementing AI in the workplace
AI is essential for enterprises and must complement human workers, with a strong emphasis on responsible implementation and oversight.
Why starting small with AI pilots before scaling is a mistake | MarTech
Cautious AI pilot approaches may hinder timely achievement of larger organizational goals and delay ROI.
AI pilots can lead to missed market opportunities and lack of integration with broader strategies.
Why Adopting GenAI Is So Difficult
Companies need to strategize while implementing generative AI like ChatGPT, focusing on performance, combining tools, involving humans, tracing data, and maintaining realistic expectations.
Getting CX Right: Insights From Top Leaders At Verizon, HP, And Warby Parker
CX leaders emphasize the importance of nurturing the customer experience after a product launch.
Klarna models the future of work as headcount shrinks for AI
Klarna's CEO forecasts significant workforce reduction due to successful AI implementation, performing the work of hundreds of employees more efficiently.
Klarna Says Its AI Assistant Does the Work of 700 People | Entrepreneur
AI chatbot at Klarna doing the equivalent work of 700 full-time customer service agents
Klarna AI chatbot handling 75% of customer service chats successfully
Klarna models the future of work as headcount shrinks for AI
Klarna's CEO forecasts significant workforce reduction due to successful AI implementation, performing the work of hundreds of employees more efficiently.
Klarna Says Its AI Assistant Does the Work of 700 People | Entrepreneur
AI chatbot at Klarna doing the equivalent work of 700 full-time customer service agents
Klarna AI chatbot handling 75% of customer service chats successfully
How to Implement Ethical AI Practices in Your Company | Entrepreneur
Ethical discernment in AI implementation is crucial to prevent biases, uphold integrity, and maintain trust in financial workflows.
Salesforce Einstein Copilot AI Assistant Enters General Availability
Salesforce introduced new products and services to simplify and enhance AI implementation, including the Einstein Copilot, AI Implementation Bundle, and Data Governance Bundle.
How to Implement Ethical AI Practices in Your Company | Entrepreneur
Ethical discernment in AI implementation is crucial to prevent biases, uphold integrity, and maintain trust in financial workflows.
Salesforce Einstein Copilot AI Assistant Enters General Availability
Salesforce introduced new products and services to simplify and enhance AI implementation, including the Einstein Copilot, AI Implementation Bundle, and Data Governance Bundle.
California's two biggest school districts botched AI deals. Here are lessons from their mistakes.
Startup hubris and lack of oversight lead to failed AI implementations in two California school districts.
5 Questions to Ask to See if You're Ready for AI
Identifying specific needs and team readiness are crucial before implementing AI in business.
EU AI Act in infancy, but using 'intelligent' HR apps a risk
The EU's AI legislation could impact companies deploying AI tech, but uncertainties exist regarding its implementation, potential fines, and protection of citizens.
Beyond Traditional Tools: Leveraging AI for efficient law practice management
Law practice management software is essential for law firms to streamline workflows, increase productivity, and profitability. Adding AI functionality can significantly boost efficiency.
Big Tech's AI Ambitions Face Reality Check, PYMNTS Report Shows
There is a significant gap between the perceived potential of generative AI and its current applications in large enterprises, with many companies focusing on mundane tasks instead of strategic applications.
How to embrace AI-powered programmatic: 'Step away from the hype'
Prioritize business acumen over tech in AI for programmatic advertising; don't view AI as the sole solution to all business needs.
NFM CIO Christos Bettios on building AI solutions from scratch
Balancing in-house systems like point of sale and loan application with leveraging technologies like GPT and AI for customization and excellence.
Ikea launched an AI assistant earlier this year. Has it actually driven sales?
AI chatbot assistants by companies like Ikea have uncertain impact on sales, focusing instead on customer behavior insights.
Using AI for public impact: Insights from Dr. Soroush Saghafian
AI's potential in healthcare must overcome algorithm aversion and align with human decision-making for effective implementation.
McDonald's AI Drive-Thru debacle is a warning to us all
Brands need to cautiously assess AI before implementation to avoid customer friction.
MarTech in 2024 Part II: Who will be the winners and losers in the consulting and research and advisory worlds? | MarTech
Consulting organizations provide a wide range of services for marketing and sales technology.
Consultancies need to evolve by focusing on documenting a holistic view of each client's technology environment and expanding their technology expertise.
McDonald's AI Drive-Thru debacle is a warning to us all
Brands need to cautiously assess AI before implementation to avoid customer friction.
MarTech in 2024 Part II: Who will be the winners and losers in the consulting and research and advisory worlds? | MarTech
Consulting organizations provide a wide range of services for marketing and sales technology.
Consultancies need to evolve by focusing on documenting a holistic view of each client's technology environment and expanding their technology expertise.
Telstra adopting generative AI for core business operations
Established dedicated AI group to enhance network operations with AI capabilities
IT leaders share tips for AI success | Computer Weekly
Training based on internal data is crucial when implementing AI in organizations.
Wendy's Says Its AI Only Screws Up 14 Percent of Drive-Through Orders
McDonald's AI drive-through pilot project with IBM failed due to order errors, with other fast-food chains facing similar challenges in their AI implementations.
Inside Telstra's AI charge
Telstra adopting generative AI for core business operations
Established dedicated AI group to enhance network operations with AI capabilities
IT leaders share tips for AI success | Computer Weekly
Training based on internal data is crucial when implementing AI in organizations.
Wendy's Says Its AI Only Screws Up 14 Percent of Drive-Through Orders
McDonald's AI drive-through pilot project with IBM failed due to order errors, with other fast-food chains facing similar challenges in their AI implementations.