"AI agents did not take off in 2025. Obstacles include legacy systems and architecture. Companies that succeeded were thoughtful about implementation."
"This past year was deemed the year of AI agents by experts and industry leaders alike, with a promise to revolutionize how people work and increase productivity. However, consultancy Deloitte's new Tech Trends report found that these autonomous AI assistants actually failed to take off, identifying both the obstacles preventing widespread adoption and ways to overcome them."
""Getting beyond the headlines to really focus on the so what, and now what, is the service that Tech Trends tries to do," said Bill Briggs, CTO at Deloitte. "The world's going to continue to advance and evolve, and you can't wait, or you will be left behind.""
Autonomous AI assistants did not achieve widespread enterprise adoption in 2025. Legacy systems, inflexible architectures, and integration challenges prevented many organizations from deploying agentic solutions at scale. High investment levels and expectations for productivity gains did not translate into broad operational use. Gartner projected 15% of day-to-day work decisions would be made autonomously by agents by 2028, indicating continued momentum despite slow rollout. Organizations that achieved results prioritized thoughtful implementation, integration with existing systems, and careful ROI planning. Overcoming adoption barriers requires addressing technical debt, modernizing architecture, and aligning agent capabilities with concrete business workflows.
Read at ZDNET
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