Companies are spending money improving customer experience and efficiency, but the legacy systems make all of those projects harder, according to Don Schuerman, CTO at Pegasystems.
In many insurance transformation initiatives, every team begins by modeling the interface, which involves writing stories for forms, APIs, or dashboards. Legacy systems don't behave on the interface level, though. They act at the process level.
Businesses that rely on outdated legacy applications struggle with high operational costs, hindered performance, potential security flaws, and increasing risks to business continuity. These factors are critical in driving the need for modernization.