"We're very focused on employing AI to help our associates sell, to improve the shopping environment for our customers, both in-store and online, and creating productivity in the workspace. It helps our associates do the most difficult part of transition to a home improvement world, and that is product knowledge."
"Not only does this platform and this assistant allow that to happen, it also now can do it in Spanish. That's led to dramatic improvements in customer service, including helping break the language gap in some geographic areas and a two percentage-point lift in in-store satisfaction scores."
"Online, Lowe's is seeing conversion rates double when customers use Mylow's AI shopping assistant, which rolled out in March 2025."
Lowe's CEO Marvin Ellison emphasizes artificial intelligence as transformative for the retailer's operations, particularly through its OpenAI-powered Mylow digital assistant. The technology addresses critical training challenges by providing employees with product knowledge support, boosting confidence among new hires selling specialized home improvement products. Mylow operates in multiple languages, breaking language barriers in certain geographic areas and improving in-store satisfaction scores by two percentage points. Online, the AI shopping assistant has doubled conversion rates since its March 2025 rollout. The platform enhances both employee productivity and customer experience across in-store and digital channels.
Read at Business Insider
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