"When those two perspectives aren't regularly and deliberately connected, technology decisions can end up solving the wrong problems, or solving the right problems in ways the operations team never fully adopts. Consider a scenario that may be more common than people admit: an agency owner decides to invest in an AI-powered order-"
Technology selection has become more rigorous, with agents and owners asking sharper questions, performing vendor due diligence, and planning for implementation timelines and staff readiness. A major challenge remains when executive teams and operations decision-makers do not communicate effectively about technology. When executives evaluate solutions mainly through business outcomes like cost reduction and margin improvement, they can move past operational realities that teams face after deployment. Operations leaders understand workflow chokepoints such as manual data re-entry between systems and excessive time spent on tasks that should be faster. If these perspectives are not connected deliberately, technology decisions may solve the wrong problems or be implemented in ways operations teams do not fully adopt.
#technology-selection #executive-operations-alignment #operational-workflow #vendor-due-diligence #ai-implementation
Read at www.housingwire.com
Unable to calculate read time
Collection
[
|
...
]