#guest-experience

#guest-experience

Crystal Mountain, Washington, is making changes to its controversial Reserve Pass program ahead of the 2026-27 ski season, lowering the introductory price and refining how the premium line-skipping product will work after a rocky debut last winter. The Reserve Pass, introduced for the 2025-26 season, allows skiers and snowboarders to access priority lift lines at select lifts during weekends and holidays. The product immediately sparked backlash among many locals and longtime passholders who viewed it as a "pay-to-play" system that clashed with traditional ski culture.

Disneyland Resort is changing its park-hopping policy, allowing guests to move between parks without a wait. The change starts next month. Visitors with Park Hopper tickets or Magic Key passes will be able to go between parks at any time during the day. Currently, guests must wait until 11 a.m. before going into another park.

Pawel's track record of building world-class hospitality experiences at scale makes him the ideal leader to drive our premium hospitality vision forward.

"Storytelling has always been at the heart of the American West, and sharing a classic cowboy poem at turndown brings that heritage into the guest experience in a more personal way."

"Five to ten years ago, sustainability was often limited to buzzwords or isolated practices," he says. "Today, it is holistic, intentional, and deeply embedded into every aspect of the visitor experience."

According to Paul Carbone, the CEO of Panera Bread, all of these stages "put the guest at the very center of everything we do." He called the RISE strategy "the roadmap that will drive our long-term growth and value creation,"

In today's hospitality landscape, high-quality WiFi is no longer an amenity; it's a utility, as fundamental as hot water or clean linen. For modern travellers, a weak or unreliable internet connection can be the deciding factor between a glowing review and a vow never to return. This guide, aimed at hotel managers and owners, delves into the critical components of selecting the best WiFi solution, exploring how operators likeWifirst are setting new standards for guest connectivity and operational excellence.

The resort's redesign features deluxe rooms with a residential feel, incorporating layered textures, sculptural walnut lighting, and custom stone finishes to enhance character.

AI's potential to enhance the guest experience is cited as the top benefit across the restaurant industry, with 98% of operators expecting a high impact in three years.

We believed that travel, when done right, could bring people closer—not just to new places, but to each other. With Lunara Bay, we set out to bring that mission to life and went all in.

"We're using a technology called Vision AI," Adrian Thompson, operations transformation director for Legoland, explained about real-time data collection for enhancing guest experiences.

A yummy scented candle not only makes the space smell nicer, but the ambience of the flame is super calming. Lastly, investing in a few fluffy or waffled 100% cotton towels can give your guest bathroom a bit of personality and make your guests feel more comfortable.