"In today's hyper-connected hospitality landscape, guest expectations have reached unprecedented heights. Diners and hotel guests no longer tolerate long hold times, fragmented communication, or impersonal service. They expect instant, personalized interactions that seamlessly blend technology with human touch: a challenge that has left many restaurant and hotel operators scrambling to keep pace. Newark-based net2phone, a leading unified communications provider serving over 500,000 users across 160 countries, has emerged with a solution specifically designed to transform how hospitality businesses manage guest communications."
"Restaurant and hotel operators face a perfect storm of communication challenges. Staff juggle multiple channels: phone calls, walk-ins, online reservations, and service tickets: often without a unified system to manage it all. The result? Missed calls translate to lost revenue, delayed responses frustrate guests, and fragmented communication creates service inconsistencies that damage brand reputation. "With so much competition, restaurants, hotels and motels need to ensure 5-star service to every guest," explains Jonah Fink, President of net2phone."
Guest expectations now require instant, personalized interactions that combine technology with a human touch. Hospitality teams frequently juggle phone calls, walk-ins, online reservations, and service tickets without a unified system. Missed calls, delayed responses, and fragmented communication lead to lost revenue, guest frustration, and inconsistent service. Newark-based net2phone provides an omnichannel unified communications platform that consolidates channels and improves in-house collaboration. The platform aims to reduce hold times, prevent missed interactions, and deliver consistent, world-class guest experiences across phone, text, email, and social touchpoints.
Read at Food & Beverage Magazine
Unable to calculate read time
Collection
[
|
...
]