#conversational-commerce

#conversational-commerce

Four months ago, industry veterans were debating whether AI shopping agents could disrupt Amazon and Walmart's dominance. Today, those same retailers are racing to build the infrastructure that makes those agents possible. That's how quickly this is moving. For the past 25 years, the retail website has been sacred territory. Brands controlled the narrative, captured data, and converted browsers into buyers. AI shopping agents are about to do to websites what e-commerce did to storefronts: not eliminate them, but fundamentally transform their purpose.

What if your next online shopping experience didn't require endless scrolling, multiple tabs, or even visiting a website? Imagine asking a chatbot for the perfect pair of running shoes, receiving tailored recommendations, and completing your purchase, all within the same conversation. This isn't a glimpse into a far-off future; it's the reality Shopify is creating with its new integration of ChatGPT-powered agentic commerce. By blending conversational AI with e-commerce, Shopify is not just refining how we shop, it's fundamentally redefining it.

Miva, a pioneering ecommerce platform, has launched dynamic merchandising for its new Vexture AI product search, discovery, and merchandising tool. The added feature utilizes natural language prompts and contextual AI intelligence to automate manual merchandising, providing businesses with more personalized product recommendations that drive sales, according to Miva. Merchants describe their strategy in plain English and instantly generate tailored, AI-powered recommendations across the entire catalog.

A creator's Instagram inbox used to be a beautiful mess. One minute it was quiet. The next, a product Reel pops off and they get buried in fire emojis, product questions, and a dozen "Is this still in stock?" DMs. It was certainly exciting. And a bit overwhelming? Manually keeping up often meant lost sleep, missed sales, and a lot of copy-pasting.