Council Post: Is Conversational Commerce Stuck In Support Mode?Conversational commerce is experiencing explosive growth, primarily in customer support automation.
In 2025 Fundamental Disconnects Will Challenge Digital CommerceIn 2025, a disconnect between consumer expectations and retailer responses may hinder the evolution of digital commerce.Retailers will struggle to integrate physical and digital experiences due to financial limitations.
Council Post: Is Conversational Commerce Stuck In Support Mode?Conversational commerce is experiencing explosive growth, primarily in customer support automation.
In 2025 Fundamental Disconnects Will Challenge Digital CommerceIn 2025, a disconnect between consumer expectations and retailer responses may hinder the evolution of digital commerce.Retailers will struggle to integrate physical and digital experiences due to financial limitations.
AI Tool of the Week: CM.com introduces Halo to usher in the Agentic AI era for business automationCM.com introduces Halo, an Agentic AI Platform designed to revolutionize business automation and enhance decision-making capabilities.
Vonage boosts conversational commerce with GenAI | Computer WeeklyVonage launches GenAI for Conversational Commerce service with advanced capabilities like marketing template generator and live chat assistance.GenAI-powered features aim to enhance customer engagement and streamline operations by empowering agent, marketing, and customer support teams.
AI Tool of the Week: CM.com introduces Halo to usher in the Agentic AI era for business automationCM.com introduces Halo, an Agentic AI Platform designed to revolutionize business automation and enhance decision-making capabilities.
Vonage boosts conversational commerce with GenAI | Computer WeeklyVonage launches GenAI for Conversational Commerce service with advanced capabilities like marketing template generator and live chat assistance.GenAI-powered features aim to enhance customer engagement and streamline operations by empowering agent, marketing, and customer support teams.
Council Post: How Retailers Can Deliver The Most Conversational Shopping Season YetRetail brands must embrace conversational commerce and AI to meet evolving consumer expectations this shopping season.The shopping experience for Black Friday and Cyber Monday is now a seamless mixture of digital and in-store engagement.
New Ecommerce Tools: November 21, 2024Ecommerce merchants can utilize new tools for product search, video generation, and conversational commerce.