"Swiggy has announced that it will soon let users place food and grocery orders, make dining reservations, and track deliveries directly through AI chatbots. By integrating Model Context Protocol (MCP) across its services, the platform will enable AI tools like ChatGPT, Google Gemini, Anthropic's Claude, and others to securely access Swiggy's systems and perform actions on behalf of users. The move marks a major step toward app-free ordering, allowing customers to interact with Swiggy entirely through conversational AI."
"With this update, users will be able to place orders, track deliveries, and book tables directly through AI chatbots such as ChatGPT, Google Gemini, Anthropic's Claude, and others, without needing to open the Swiggy app. The company said the integration allows AI agents to browse and purchase from an assortment of over 40,000 SKUs using simple natural language prompts. This means users can interact conversationally with AI tools to find products, compare options, and complete purchases across Swiggy's verticals."
Swiggy will let users place food and grocery orders, make dining reservations, and track deliveries directly through AI chatbots. Model Context Protocol (MCP) integrations allow assistants like ChatGPT, Google Gemini, and Anthropic's Claude to securely access Swiggy Food, Instamart, and Dineout services and act on users' behalf. AI agents can browse and purchase from an assortment of over 40,000 SKUs using natural language prompts. The integration supports end-to-end ordering, delivery tracking, and table bookings without opening the Swiggy app. Conversational interactions enable product discovery, comparison, and completion of purchases across Swiggy's verticals, advancing app-free conversational commerce.
Read at Mashable India
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