#change management

#change management

Edsger Dijkstra argued that the inherent ambiguities and slow evolution of natural languages were conclusive reasons to abandon any real idea of programming in human languages. He was right.

Organizational filibustering refers to strategies that delay and obstruct efforts to pursue social justice in systems. These additions can stretch out the process of implementation of diversity strategic plans or multicultural programs for years. Change agents can become battle-fatigued and give up their efforts. They can also become so disheartened that they leave a group or organization altogether.

At its core, the curve of learning represents how quickly proficiency increases through experience. The learning curve theory shows that improvement is not linear. At first, people might feel confused and make mistakes, which can slow progress. After some time, though, they start to improve faster. Eventually, as they approach mastery, progress may slow again.

Companies aren't failing at AI because the tools don't work. They're failing because the culture never got on board. Morgan Stanley didn't just deploy an AI assistant - they earned the right to deploy it. Before rolling out their AI @ Morgan Stanley Assistant, built on OpenAI and trained on more than 100,000 internal research reports, the firm ran rigorous evaluation frameworks to prove the tool met adviser quality standards.

From law firms to in-house legal teams, the rules of value are being rewritten. The question is: Who's ready to lead the change? In the first episode of 2026 for the UpLevel View podcast, Stephanie Corey and Ken Callander sit down with Rita Gunther McGrath, Columbia Business School professor and Wall Street Journal columnist, to talk about how AI is forcing professional services to price outcomes instead of hours.

A Virtuous Cycle If a legal tech solution has a high degree of adaptability, customers can start small and gradually secure buy-in and expansion. Initial wins create a virtuous cycle, where success leads to growth, and this growth leads to more success. A Cleary Gottlieb team that includes members of its Knowledge Management and Business Development groups has implemented such a cycle at that firm.

I see this daily in veterinary medicine, where high burnout rates cost the sector upwards of $2 billion per year. It's a challenging environment with long hours, stressful workloads and patients that can't even tell you what's wrong. But I've found that the best way to boost performance and even increase capacity with maxed-out teams is to address the underlying operational issues.

When going through change, people need time to understand in their own way what exactly is happening and how it will affect them personally. Technical changes especially can bring about uncertainty for many people. Which means: It makes sense that people can become extremely concerned when we tell them that their ways of working are about to change, and they will need to build them up again from scratch.

The announcement made headlines and thrilled investors, but behind the scenes, the organization wasn't prepared. Ted was given a skeletal team of two direct reports, a patchwork of third-party tools, and the mandate to partner with five global banking divisions serving more than 500 employees. He was expected to turn the AI vision into reality with little structural support.

When CEO Doug McMillon and other Walmart execs visit stores, they'll collect stray shopping carts from the parking lot or pick up trash. The idea is to model servant leadership and being "willing to do what we want anybody else to do," McMillon told a business school audience at Stanford in May. McMillon, 59, announced on Friday that he plans to retire in January. He will be succeeded by John Furner, president and current CEO of Walmart US.