As a company that has prided itself on creating categories, our AI transformation begins with a focus on customer-centric product strategy to anticipate and fulfill the diverse needs of a large and growing customer base.
AI transformation is a people challenge as much as a tech challenge. Org charts are shifting. Roles are evolving. And the new priority for leaders is equipping people with the skills and wisdom to adopt AI and power this transformation with confidence.
AI reveals a hidden, outdated assumption: that humans will continue to serve as the "digital glue," manually connecting disparate systems, teams, and decisions. For decades, enterprise software perpetuated a model of sequential handoffs, in which people managed data entry, reconciled conflicts, chased approvals via email, and updated spreadsheets. This structure was manageable when uncertainty was low and delayed decisions were affordable.
What started as a three-person team has grown into a global company of around 250 employees, with teams across the United States, India, and Mexico. The company's mission is straightforward-create better experiences for customers, employees, and operations using smart, human-focused technology. Rather than replace existing platforms, Epik builds around them. "We extend the value of what's already working," says the CEO. "That's what makes our solutions adaptable."
"Going to a client and purely proposing an army of consultants doesn't really work anymore," Gert De Geyter, a former AI lead at Deloitte US, told Business Insider. Instead of the "pure traditional consultant," firms are now looking for a blend of "generalists and technical experts," said De Geyter, who left the firm in July to join AI startup Teragonia.
The pace of change in the workplace is relentless, especially when it comes to navigating AI transformation. I've spent my career helping organizations adapt, and I can say this with certainty: the real difference between teams that thrive and those that stall isn't the toolset-it's how effectively they manage change. And the urgency to get it right has never been greater. Without the right change management, investing in new technology is not going to give you the results you seek. Leaders need to think deeply about how work gets done, how teams collaborate, and how value is created from new tools.
As AI-driven tools begin to replace or accelerate our traditional 'white collar' responsibilities, the most effective employees will be the ones who learn to mix the beauty of art and the precision of science.
