"AI reveals a hidden, outdated assumption: that humans will continue to serve as the "digital glue," manually connecting disparate systems, teams, and decisions. For decades, enterprise software perpetuated a model of sequential handoffs, in which people managed data entry, reconciled conflicts, chased approvals via email, and updated spreadsheets. This structure was manageable when uncertainty was low and delayed decisions were affordable."
"We are now entering a transformative period defined by agentic AI and digital labor, with systems capable of reasoning, coordinating, and acting across complex workflows, not merely analyzing information. The future winners of this Cognitive Industrial Revolution will not be those with the most advanced AI models. Success will belong to the companies that redesign their organizational workflows, allowing intelligence to operate with trusted context and true agency, not just computational power."
AI adoption requires organizations to rethink design assumptions that rely on humans as the "digital glue" connecting systems, teams, and decisions. Enterprise software historically enforced sequential handoffs, manual reconciliation, and approval-driven delays suited to low uncertainty. Agentic AI and digital labor enable systems that reason, coordinate, and act across complex workflows rather than just analyze data. Competitive advantage will come from redesigning workflows to provide trusted context and agency for intelligence, and from leaders who connect human capabilities with accessible, trustworthy data, shifting toward systems that actively orchestrate outcomes.
Read at ZDNET
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