At Huawei's 2025 IDI Forum, Thomas Meyer from IDC highlighted the generative AI industry's transition from initial chaos to a more structured 'pivot' phase. He stressed the importance for enterprises to invest thoughtfully in AI technology rather than hastily adopting transformation strategies. Many organizations are still at the beginning stages, needing to build foundational layers responsibly. Meyer indicated that firms should evaluate the potential benefits of AI on a case-by-case basis, particularly in sectors like customer service, where automation can enhance productivity and customer satisfaction.
Organizations are still in the starting blocks, but they are beginning to move to the AI pivot.
They need to build from the ground up in a responsible manner.
Most organizations start at the point where they go 'okay, by function, which cases are important?' - so if you pick one...
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