Samaritans plan to shift to larger, modern branches, often labeled as call centers, which may be misconstrued. Many employees in comfortable offices wouldn’t identify their environment as ‘inhuman’. Volunteers are assured they won’t work alone, relying on technology to collaborate from different spaces. Change creates resistance, as seen in Tim Brooks's experience at the Guardian when it transitioned to modern premises and integrated teams. Such transformations evoke nostalgia and apprehension regarding the impact on enterprise spirit among long-serving staff.
The words call centre have been widely used to depict the charity's proposed shift to larger, more modern branches, but many equate modern offices with comfort.
Call centre may sound degrading, yet technology allows teams to function effectively even without being in the same physical location.
Change is really hard... the shift from the Guardian's older premises to new ones faced similar resistance from longer-serving staff then.
I wonder how many of these changes would strike today's Guardian staff as destructive of the spirit of the enterprise regarding their work.
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