In 2014, my first small business tanked, and my mentor from college died. I just kind of felt lost. I thought, I need to go find people, I need to find the best.
A company's brand is incredibly powerful and indicative of the success of the business as a whole. If customers think highly of a company's services, customer interactions, or quality goods, it has the potential to transform their position within the marketplace.
"From the time you plant a seedling in the ground to the time you get a cigar in the box takes four to five years. Three hundred different hands touch the tobacco. If you cheat the process along the way, or take any shortcuts, you don't get the results."
A retail audit acts like a fine-tooth comb for your business, addressing hidden operational inefficiencies that can compromise profits and customer satisfaction.
Empathy in business allows you to see the world through the eyes of clients, customers, and even rivals. It's about listening, not just hearing words, but truly comprehending the unspoken frustrations, feelings, aspirations, and challenges of those you serve.