A seven-figure business was built on principles of trust, loyalty, appreciation, and proactiveness. Initially struggling with an overloaded team, outsourcing became a solution for operational efficiency and scalable growth without additional hiring costs. By hiring an outsourced contractor, the effectiveness of remote work was proven, as the contractor outperformed some in-house employees. The reliance on core values shaped the direction of the company and facilitated the success of the business.
In 2013, I was deep in the trenches of my managed IT business... Hiring more staff seemed like the obvious answer, but we didn't have the capacity or budget for it.
Outsourcing offered exactly what we needed: relief for my team, operational efficiency, and scalable growth at a manageable cost.
I wasn't sure how time zones or cultural differences would affect the quality of work. But Charlie quickly proved himself, outperforming some of my in-house employees.
These values guided every major decision and helped shape the kind of company I wanted to run.
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