#martech

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#digital-marketing

Top marketing roles in Israel: The digital skills employers are seeking - opinion

The shift to digital marketing emphasizes data-driven strategies to reach and engage consumers.
Israeli companies are prioritizing roles that focus on growth and customer lifecycle management.
MarTech tools are essential for executing sophisticated marketing strategies in today's landscape.

Apple, Netflix, Google, Ford, and Nike are attending MarTech for free. Are you?

Marketing is essential for companies, and technology is crucial for modern marketers.
The MarTech event provides invaluable insights and strategies for enhancing marketing technology.

The execution team's role in a martech center of excellence | MarTech

A martech Center of Excellence executes marketing strategies through a skilled team, enhancing customer experiences and achieving business goals.

Transition to a career in martech: Best of the MarTechBot | MarTech

Shifting to martech from a digital marketing background is a strategic choice given market demands and opportunities for career growth.

Learn the anatomy of a martech center of excellence | MarTech

A martech center of excellence (COE) is vital for fostering innovation and strategic alignment in digital marketing efforts.

Top marketing roles in Israel: The digital skills employers are seeking - opinion

The shift to digital marketing emphasizes data-driven strategies to reach and engage consumers.
Israeli companies are prioritizing roles that focus on growth and customer lifecycle management.
MarTech tools are essential for executing sophisticated marketing strategies in today's landscape.

Apple, Netflix, Google, Ford, and Nike are attending MarTech for free. Are you?

Marketing is essential for companies, and technology is crucial for modern marketers.
The MarTech event provides invaluable insights and strategies for enhancing marketing technology.

The execution team's role in a martech center of excellence | MarTech

A martech Center of Excellence executes marketing strategies through a skilled team, enhancing customer experiences and achieving business goals.

Transition to a career in martech: Best of the MarTechBot | MarTech

Shifting to martech from a digital marketing background is a strategic choice given market demands and opportunities for career growth.

Learn the anatomy of a martech center of excellence | MarTech

A martech center of excellence (COE) is vital for fostering innovation and strategic alignment in digital marketing efforts.
moredigital-marketing
#market-trends

This is what the 'typical' martech replacement looks like | MarTech

Martech replacements are often driven by management decisions focused on improved application features.

5 Effective Martech Strategies for Tangible Results

Mastering martech pivotal for sustained growth

This is what the 'typical' martech replacement looks like | MarTech

Martech replacements are often driven by management decisions focused on improved application features.

5 Effective Martech Strategies for Tangible Results

Mastering martech pivotal for sustained growth
moremarket-trends

What an honest MOps job posting looks like | MarTech

Martech job descriptions often lack clarity but highlight the fulfilling challenges and growth opportunities within the field.
#ad-tech

The Wires 2024: From Groundbreaking Strategies to Cutting-Edge Ad Tech

The Wires Global Awards celebrate digital media, marketing, and commerce, with a focus on ad tech and martech.

MadTech Money: Discovering the Latest Ad Tech M&A Trends with FPC's Rich Ashton

MadTechMoney connects ad tech and martech startups with investors, highlighting overlooked opportunities in a trillion-dollar sector.

The Wires 2024: Entries Now Open

The Wires recognizes the best use of digital media, marketing, and commerce through a series of awards.
The Telegraph's Karen Eccles was awarded Ad Tech Personality of the Year in 2023.

The FreeThinking Group launches Freethinking Capital and invests in FirstPartyCapital

Freethinking Capital has announced a strategic partnership with FirstPartyCapital (FPC), a venture capital firm specializing in ad tech and martech.
The partnership aims to connect companies within the FirstPartyCapital roster with brands under the Freethinking Group umbrella, enabling increased commercial opportunities and access to innovative technology.

The Wires 2024: From Groundbreaking Strategies to Cutting-Edge Ad Tech

The Wires Global Awards celebrate digital media, marketing, and commerce, with a focus on ad tech and martech.

MadTech Money: Discovering the Latest Ad Tech M&A Trends with FPC's Rich Ashton

MadTechMoney connects ad tech and martech startups with investors, highlighting overlooked opportunities in a trillion-dollar sector.

The Wires 2024: Entries Now Open

The Wires recognizes the best use of digital media, marketing, and commerce through a series of awards.
The Telegraph's Karen Eccles was awarded Ad Tech Personality of the Year in 2023.

The FreeThinking Group launches Freethinking Capital and invests in FirstPartyCapital

Freethinking Capital has announced a strategic partnership with FirstPartyCapital (FPC), a venture capital firm specializing in ad tech and martech.
The partnership aims to connect companies within the FirstPartyCapital roster with brands under the Freethinking Group umbrella, enabling increased commercial opportunities and access to innovative technology.
moread-tech
#customer-experience

What's the role of marketing in a crisis? | MarTech

Marketing plays a crucial role in crisis response due to its customer insights and brand communication.

AI-powered features to look for in customer data platforms | MarTech

Customer data platforms (CDPs) are becoming increasingly important in the martech stack, with the boom in AI and machine learning driving enhancements and making them more attractive
AI is being used to improve customer experience by enabling timely data gathering, segmentation, and personalized interactions

3 elements of a customer technology strategy | MarTech

Seamless customer experience requires integrated technology strategies rather than isolated systems.

How martech leaders must embrace AI for customer-centric marketing | MarTech

Martech evolution led to focus on personalized customer experiences.
Early martech adopters emphasized people and processes over platforms.

A CX reality check: When good intentions meet clunky execution | MarTech

Using personalized direct marketing can help reduce customer friction in the renewal process.
Large companies may face challenges in maintaining personalized experiences due to bureaucracy.

3 more pointers to navigate the confusing martech marketplace | MarTech

Leverage AI and machine learning for enhanced marketing decisions.

What's the role of marketing in a crisis? | MarTech

Marketing plays a crucial role in crisis response due to its customer insights and brand communication.

AI-powered features to look for in customer data platforms | MarTech

Customer data platforms (CDPs) are becoming increasingly important in the martech stack, with the boom in AI and machine learning driving enhancements and making them more attractive
AI is being used to improve customer experience by enabling timely data gathering, segmentation, and personalized interactions

3 elements of a customer technology strategy | MarTech

Seamless customer experience requires integrated technology strategies rather than isolated systems.

How martech leaders must embrace AI for customer-centric marketing | MarTech

Martech evolution led to focus on personalized customer experiences.
Early martech adopters emphasized people and processes over platforms.

A CX reality check: When good intentions meet clunky execution | MarTech

Using personalized direct marketing can help reduce customer friction in the renewal process.
Large companies may face challenges in maintaining personalized experiences due to bureaucracy.

3 more pointers to navigate the confusing martech marketplace | MarTech

Leverage AI and machine learning for enhanced marketing decisions.
morecustomer-experience
#marketing-technology

Semrush acquires Third Door Media, including MarTech | MarTech

Semrush acquires Third Door Media, continuing MarTech's mission for marketing professionals under new ownership.

7 Tips Marketing Technology (MarTech) Companies Can Use To Make More Sales

Marketing technology landscape is vast with increasing budgets for MarTech products. Automation, analytics, and social media management tools are in demand to achieve marketing goals.

The sticky problem of martech integration | MarTech

Marketers rely on multiple martech tools due to the vast scope of their work.
The marketing landscape is rapidly evolving, leading to a proliferation of martech tools with limited integration.

Semrush acquires Third Door Media, including MarTech | MarTech

Semrush acquires Third Door Media, continuing MarTech's mission for marketing professionals under new ownership.

7 Tips Marketing Technology (MarTech) Companies Can Use To Make More Sales

Marketing technology landscape is vast with increasing budgets for MarTech products. Automation, analytics, and social media management tools are in demand to achieve marketing goals.

The sticky problem of martech integration | MarTech

Marketers rely on multiple martech tools due to the vast scope of their work.
The marketing landscape is rapidly evolving, leading to a proliferation of martech tools with limited integration.
moremarketing-technology
#marketing-strategy

How to align your martech COE with organizational and go-to-market goals | MarTech

Establishing a martech center of excellence is crucial for aligning marketing strategies with business goals.

Improving site speed for conversions: Best of the MarTechBot | MarTech

Site speed is crucial for improving conversion rates and user experience.

What to do when your martech tools aren't delivering results | MarTech

The allure of martech can be deceptive, and it's important to consider the practicalities of implementation.
Integrating and executing martech tools effectively in your marketing strategy is a challenge that requires careful consideration and expertise.

The false allure of B2B intent data | MarTech

Intent data is a powerful tool in martech, providing a competitive advantage by focusing on buyers ready to purchase.
Only about 5% of B2B buyers are in-market at a given time, highlighting the importance of effective strategy beyond just identifying active buyers.

Not too hot, not too cold: How to build the perfect martech stack | MarTech

Finding the right martech stack is like Goldilocks seeking the perfect porridge - it requires balance and customization.

A roadmap to martech stack maturity | MarTech

Maturing a martech stack requires ongoing strategic development beyond immediate project execution.

How to align your martech COE with organizational and go-to-market goals | MarTech

Establishing a martech center of excellence is crucial for aligning marketing strategies with business goals.

Improving site speed for conversions: Best of the MarTechBot | MarTech

Site speed is crucial for improving conversion rates and user experience.

What to do when your martech tools aren't delivering results | MarTech

The allure of martech can be deceptive, and it's important to consider the practicalities of implementation.
Integrating and executing martech tools effectively in your marketing strategy is a challenge that requires careful consideration and expertise.

The false allure of B2B intent data | MarTech

Intent data is a powerful tool in martech, providing a competitive advantage by focusing on buyers ready to purchase.
Only about 5% of B2B buyers are in-market at a given time, highlighting the importance of effective strategy beyond just identifying active buyers.

Not too hot, not too cold: How to build the perfect martech stack | MarTech

Finding the right martech stack is like Goldilocks seeking the perfect porridge - it requires balance and customization.

A roadmap to martech stack maturity | MarTech

Maturing a martech stack requires ongoing strategic development beyond immediate project execution.
moremarketing-strategy

Weighing the pros and cons of out-of-the-box martech | MarTech

Choosing between building custom software and using off-the-shelf solutions involves weighing cost, maintenance, and fulfilling specific needs.

Speed and agility the name of the game, says M&C Saatchi UK group CEO Jo Bacon

Agencies need to prioritize originality and creativity over commoditization in a tech-driven industry.
#data-analysis

How Marketing Operations Transform Your Marketing Strategy

Data and technology have become crucial for modern marketing operations, moving beyond traditional tactics.
Strong marketing operations strategies are essential for aligning marketing efforts with business goals.

Harnessing martech insights: A roadmap to customer-centric business strategies | MarTech

Martech teams are now central to strategic decision-making, providing critical insights from data analysis.
Modern businesses should integrate martech teams into strategic planning discussions early on to drive innovation and competitive advantage.

How Marketing Operations Transform Your Marketing Strategy

Data and technology have become crucial for modern marketing operations, moving beyond traditional tactics.
Strong marketing operations strategies are essential for aligning marketing efforts with business goals.

Harnessing martech insights: A roadmap to customer-centric business strategies | MarTech

Martech teams are now central to strategic decision-making, providing critical insights from data analysis.
Modern businesses should integrate martech teams into strategic planning discussions early on to drive innovation and competitive advantage.
moredata-analysis
#consolidation

What technology would you bet on in the martech race? | MarTech

The overwhelming number of martech tools complicates data consolidation and insights, making it crucial for the industry to consolidate tools for effectiveness.

14,106 martech tools reveal 3 trends you should master | MarTech

Martech growth outpaces consolidation, prioritize martech maturity.

What technology would you bet on in the martech race? | MarTech

The overwhelming number of martech tools complicates data consolidation and insights, making it crucial for the industry to consolidate tools for effectiveness.

14,106 martech tools reveal 3 trends you should master | MarTech

Martech growth outpaces consolidation, prioritize martech maturity.
moreconsolidation

Top tips for onboarding new martech vendors | MarTech

Effective onboarding of a new vendor is crucial for a productive client-vendor relationship and requires thorough stakeholder engagement.
#crm-implementation

HubSpot experts share tips for successful CRM implementations | MarTech

Choosing the right implementation path is crucial for a successful CRM transition, as HubSpot offers tailored support options.

The impact of martech on company value | MarTech

Focus on effectiveness over efficiency metrics for evaluating martech's impact on company value.

HubSpot experts share tips for successful CRM implementations | MarTech

Choosing the right implementation path is crucial for a successful CRM transition, as HubSpot offers tailored support options.

The impact of martech on company value | MarTech

Focus on effectiveness over efficiency metrics for evaluating martech's impact on company value.
morecrm-implementation
#marketing-strategies

Lexus marketer Mat Thomas on the art of smart storytelling to get boardroom backing

Marketers from big brands share insights on balancing long and short-term strategies and navigating martech.

Why you need to master martech tool management | MarTech

Effective martech tool management focuses on access control and data privacy rather than technical skills or certifications.

Joining the dots in DOOH

Martech cohesion is crucial for marketing success, with CMOs emphasizing the importance of an end-to-end approach for delivering martech success.

MOps alignment and core responsibilities: Best of the MarTechBot | MarTech

Martech and Marketing Ops are recommended to align under the marketing function for effective support of marketing strategies.
Different alignments can create challenges in prioritization and decision-making, highlighting the importance of aligning under marketing.

Martech's moment of truth: Why product excellence beats slick sales pitches | MarTech

Success in martech relies on product quality over flashy presentations and promises.
Innovation in martech requires genuine creativity and usability as key components.

MarTech's CRM experts to follow | MarTech

CRM is considered the original martech, continuously evolving to meet new challenges and behaviors.
Following industry experts can help in staying updated with optimal strategies in martech.

Lexus marketer Mat Thomas on the art of smart storytelling to get boardroom backing

Marketers from big brands share insights on balancing long and short-term strategies and navigating martech.

Why you need to master martech tool management | MarTech

Effective martech tool management focuses on access control and data privacy rather than technical skills or certifications.

Joining the dots in DOOH

Martech cohesion is crucial for marketing success, with CMOs emphasizing the importance of an end-to-end approach for delivering martech success.

MOps alignment and core responsibilities: Best of the MarTechBot | MarTech

Martech and Marketing Ops are recommended to align under the marketing function for effective support of marketing strategies.
Different alignments can create challenges in prioritization and decision-making, highlighting the importance of aligning under marketing.

Martech's moment of truth: Why product excellence beats slick sales pitches | MarTech

Success in martech relies on product quality over flashy presentations and promises.
Innovation in martech requires genuine creativity and usability as key components.

MarTech's CRM experts to follow | MarTech

CRM is considered the original martech, continuously evolving to meet new challenges and behaviors.
Following industry experts can help in staying updated with optimal strategies in martech.
moremarketing-strategies
#roi

How to transform martech and multichannel marketing for the AI era | MarTech

Value from martech investments requires balancing budgets and adopting generative AI for profitable growth.

How to leverage the 80/20 rule for martech efficiency and ROI | MarTech

CMOs face challenges with bloated martech stacks but can optimize by applying the Pareto principle (80/20 rule) to identify key tools generating results.

Do CMOs really understand how their teams use martech? | MarTech

Marketers still struggling with 'shiny object syndrome' and job dissatisfaction despite post-COVID challenges.

How to transform martech and multichannel marketing for the AI era | MarTech

Value from martech investments requires balancing budgets and adopting generative AI for profitable growth.

How to leverage the 80/20 rule for martech efficiency and ROI | MarTech

CMOs face challenges with bloated martech stacks but can optimize by applying the Pareto principle (80/20 rule) to identify key tools generating results.

Do CMOs really understand how their teams use martech? | MarTech

Marketers still struggling with 'shiny object syndrome' and job dissatisfaction despite post-COVID challenges.
moreroi
#ai

How AI Is Revolutionizing Marketing In 2024: Top 5 Trends

AI and GenAI are leading MarTech investments, driving personalization and marketing efficiency for brands.

Chris Penn: Looking forward with AI | MarTech

Language models like generative AI are good at language but not good at math
Every software package and company with an API should integrate a language model

Martech spending falls to lowest level in 10 years | MarTech

Martech spending reached a decade low, with CMOs prioritizing media spend and facing diminishing influence over martech.

AI-powered martech releases and news: May 2 | MarTech

Injecting AI into all customer-facing surfaces can lead to unexpected outcomes and failures.

Martech activity slows in 2023 with less funding, launches | MarTech

Martech funding and industry activity significantly decreased in 2023 compared to previous years.
Martech investment declined from $39.8 billion in 2021 to $18.9 billion in 2023.

How AI Is Revolutionizing Marketing In 2024: Top 5 Trends

AI and GenAI are leading MarTech investments, driving personalization and marketing efficiency for brands.

Chris Penn: Looking forward with AI | MarTech

Language models like generative AI are good at language but not good at math
Every software package and company with an API should integrate a language model

Martech spending falls to lowest level in 10 years | MarTech

Martech spending reached a decade low, with CMOs prioritizing media spend and facing diminishing influence over martech.

AI-powered martech releases and news: May 2 | MarTech

Injecting AI into all customer-facing surfaces can lead to unexpected outcomes and failures.

Martech activity slows in 2023 with less funding, launches | MarTech

Martech funding and industry activity significantly decreased in 2023 compared to previous years.
Martech investment declined from $39.8 billion in 2021 to $18.9 billion in 2023.
moreai

The marketing ROI problem has its roots in marketing culture | MarTech

Marketing ROI calculation remains challenging despite technological advancements.
#email-marketing

Modern email marketing: Data privacy, bulk email restrictions and more | MarTech

Being adaptable and focusing on bringing value is crucial for a successful email marketing strategy amidst constant changes.

Natalie Jackson: Spotlight on the Expert | MarTech

Natalie Jackson transitioned from a career in Creative Writing to email marketing through a challenging job market.
Utilizing professional thought leadership and becoming a valued contributor led Natalie to success in MarTech.

Modern email marketing: Data privacy, bulk email restrictions and more | MarTech

Being adaptable and focusing on bringing value is crucial for a successful email marketing strategy amidst constant changes.

Natalie Jackson: Spotlight on the Expert | MarTech

Natalie Jackson transitioned from a career in Creative Writing to email marketing through a challenging job market.
Utilizing professional thought leadership and becoming a valued contributor led Natalie to success in MarTech.
moreemail-marketing
#underutilization

How to align processes to drive martech utilization | MarTech

Marketers struggle with underutilizing martech due to misalignment with processes, hindering overall effectiveness.

How marketers can help boost martech utilization | MarTech

Martech utilization declined to 33% in 2023 from 42% in 2022 and 58% in 2020.
Underutilization of martech can lead to budget reductions and hinder marketing process improvement.

How to align processes to drive martech utilization | MarTech

Marketers struggle with underutilizing martech due to misalignment with processes, hindering overall effectiveness.

How marketers can help boost martech utilization | MarTech

Martech utilization declined to 33% in 2023 from 42% in 2022 and 58% in 2020.
Underutilization of martech can lead to budget reductions and hinder marketing process improvement.
moreunderutilization

AI-powered martech releases and news: April 18 | MarTech

Businesses deploy chatbots with potential to provide false answers. Chatbots are viewed as a work in progress, cautioning users.
AI continues to make advancements in martech, with tools like automated video tagging, conversational search, and cohort-based modeling for advertisers.

AI-powered martech releases and news: April 11 | MarTech

AI technology is being used in marketing campaigns to help dogs in shelters get adopted by creating location-specific ads.
New AI-powered martech releases include tools for analyzing customer feedback, optimizing ad inventory, and creating engaging storefront rails.
#adtech

Havas Media Group Becomes First Agency Network to Implement Attention Data into Planning Tools on a Global Scale

The Digital Voice™ offers bold PR services for leading AdTech and MarTech companies worldwide.

Collective Audience Appoints Advertising Entrepreneur and Digital Healthcare Executive, Larry Krampf, to Advisor Collective By Investing.com

Appointment of Larry Krampf to Advisor Collective by Collective Audience, Inc. to revolutionize AdTech, MarTech, and digital media industries.
1P data combined with AI automation is the new asset class driving innovation in digital advertising and media.

Havas Media Group Becomes First Agency Network to Implement Attention Data into Planning Tools on a Global Scale

The Digital Voice™ offers bold PR services for leading AdTech and MarTech companies worldwide.

Collective Audience Appoints Advertising Entrepreneur and Digital Healthcare Executive, Larry Krampf, to Advisor Collective By Investing.com

Appointment of Larry Krampf to Advisor Collective by Collective Audience, Inc. to revolutionize AdTech, MarTech, and digital media industries.
1P data combined with AI automation is the new asset class driving innovation in digital advertising and media.
moreadtech

Alphabet said to consider offer to acquire HubSpot | MarTech

Alphabet considering acquiring HubSpot, valued at $32 billion.
No official offer made yet, uncertainty remains regarding the deal's future.
HubSpot's prominence in the martech industry sparks interest despite potential for story to fizzle out.
#marketing

The Drum

Fragmentation is the main challenge for marketers in combining martech and adtech.
Understanding audience and effective measurement are key opportunities for marketers amidst the fragmentation.

Martech set to exceed $215 billion by 2027 | MarTech

Global martech spend is projected to surpass $215 billion annually by 2027.
B2C marketing organizations spent 18% of their budget on martech in 2023.

The Drum

Fragmentation is the main challenge for marketers in combining martech and adtech.
Understanding audience and effective measurement are key opportunities for marketers amidst the fragmentation.

Martech set to exceed $215 billion by 2027 | MarTech

Global martech spend is projected to surpass $215 billion annually by 2027.
B2C marketing organizations spent 18% of their budget on martech in 2023.
moremarketing

Job dissatisfaction up sharply: The 2024 MarTech Salary and Career Survey | MarTech

Job dissatisfaction increased for martech professionals at various levels.
Securing sufficient resources and demonstrating positive impact are key challenges for martech professionals.

Simplifying your martech stack: From pipeline efficiency to brand affinity | MarTech

Overemphasis on pipeline efficiency neglects the majority of potential customers.
Suggests adapting martech for better brand affinity and demand generation.
#integration

How strategic martech integration drives business growth | MarTech

Fragmented martech stacks create inefficiencies and hinder customer engagement
Integrating martech tools is crucial for long-term business success

CRM and marketing automation: The challenges and benefits of integration | MarTech

CRMs and MAPs are foundational in modern martech stacks.
CRM manages customer data, while MAPs help automate workflows and outreach.

How strategic martech integration drives business growth | MarTech

Fragmented martech stacks create inefficiencies and hinder customer engagement
Integrating martech tools is crucial for long-term business success

CRM and marketing automation: The challenges and benefits of integration | MarTech

CRMs and MAPs are foundational in modern martech stacks.
CRM manages customer data, while MAPs help automate workflows and outreach.
moreintegration

Aligning martech with your business strategy: Your blueprint for success | MarTech

Your martech decisions must align with and advance your company's core business goals.
Develop a roadmap to align your martech with your business goals by defining how marketing supports the company's goals and matching the required martech functionalities to these goals.

Milton Hwang: Spotlight on the expert | MarTech

Contributing to MarTech involves a different writing style compared to corporate writing.
Delivering a talk or sitting on a panel can be nerve-wracking, but the speaker feels more comfortable in those situations.

How AI's "describe and done" can revolutionize your work | MarTech

In their "Martech for 2024" report, Scott Brinker and Frans Riemersma compared AI's adoption to a compressed version of Gartner's Hype Cycle.

The 2023 Content Marketing Report: See how AI is transforming the game | MarTech

The WordPress VIP 2023 Content Marketing Tech Report provides insights into how top brands are using martech tools and AI for content marketing.
The report benchmarks martech stacks, discusses how content drives business impact, and showcases the latest content analytics and AI tools.

AI driving an exponential increase in marketing technology solutions | MarTech

The martech landscape has expanded with AI as the driving force, with 73% of new marketing technology tools being AI-based.
Content tools accounted for 34% of all new AI martech tools, followed by video with 4.85%.

Win the customer experience race with the right martech solutions | MarTech

Partnering with a martech service provider can help brands optimize their marketing investment and deliver better customer experiences.
60% of businesses bring in a service partner either during implementation or when they realize they need help.
The best time to engage a martech service partner may be earlier in the process, before platform exploration.

Read the Pitch Deck This Firm Used to Raise $1.1 Million to Automate Media Buying

Secured $1.1 million in pre-seed funding round led by SMRK venture capital.
Ability AI focuses on automating media buying across Meta and Google platforms to enhance performance marketing.
Aims to improve ROI for brands and agencies by streamlining operations using AI technology.

Job Vacancy: Senior Fullstack Engineer (TypeScript - Remote) // Affilimate | IT / Software Development Jobs | Berlin Startup Jobs

Seeking Senior Fullstack Engineer with 7+ years experience, working remotely in Europe or the UK on TypeScript, React, Node.js for martech and analytics company in Berlin.

7 value-added assets to engage and upsell customers | MarTech

Marketing strategies often neglect existing customers despite proven success with prospects. Leveraging martech for customer engagement can lead to increased revenue and retention.
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