#customer-feedback

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user-experience
Practical Ecommerce
1 week ago
UX design

13 Website Usability Testing Tools

Usability testing tools help online businesses identify and improve customer pain points. [ more ]
LogRocket Blog
1 month ago
UX design

Adopting session replay for intuitive and proactive product teams - LogRocket Blog

Users face obstacles in understanding key features, affecting engagement.
Various methods like surveys, feedback forms, and usability testing can help diagnose user issues. [ more ]
Uxmatters
3 months ago
UX design

How a Web-Site Redesign Can Impact the Customer Journey

Determine your goals for the website redesign
Connect your goals to your audiences' needs [ more ]
moreuser-experience
customer feedback
Medium
5 months ago
UX design

20 Inspiring UX Quotes You Should Learn as a UX Designer

Design software to behave like a likable person: respectful, generous, and helpful.
Involve customers in design decisions and gather their feedback for improvement.
Prototypes are invaluable tools for communication and can replace numerous meetings. [ more ]
Medium
5 months ago
UX design

20 Inspiring UX Quotes You Should Learn as a UX Designer

Design software to behave like a likable person: respectful, generous, and helpful.
Involve customers in design decisions and gather their feedback for improvement.
Prototypes are invaluable tools for communication and can replace numerous meetings. [ more ]
Medium
5 months ago
UX design

20 Inspiring UX Quotes You Should Learn as a UX Designer

Design software to behave like a likable person: respectful, generous, and helpful.
Involve customers in design decisions and gather their feedback for improvement.
Prototypes are invaluable tools for communication and can replace numerous meetings. [ more ]
LogRocket Blog
5 months ago
Startup companies

Leader Spotlight: Finding product-market fit during the invention stage, with Umesh Unnikrishnan - LogRocket Blog

Finding product-market fit requires regular communication with customers to understand their needs and pain points.
Talking directly to customers is important to validate assumptions and build products that people actually want. [ more ]
AdExchanger
5 months ago
Marketing

Therabody Says It's For Everybody, And It Wants To Target You - And You, And You! | AdExchanger

Therabody, a fitness-focused brand, is expanding into the wellness market based on customer feedback.
Therabody developed three new massage devices that focus on everyday benefits to people's mental and physical health.
The brand's "The Workout Called Life" campaign aims to reach consumers looking to manage stress, sleep, and pain. [ more ]
morecustomer feedback
years
The Mercury News
1 year ago
Silicon Valley food

Engineering a better salad for Silicon Valley

It's late morning, and the salad orders are rolling in, keeping several kitchen staffers busy behind the Santa Clara walls where a large painted radish has sprouted.That's the branding for The Good Salad, a takeout and catering concept so popular and so highly rated that it's landed on Yelp's list of the Bay Area's top 100 places to eat.
Chicago Tribune
1 year ago
Chicago

Construction set to begin that will snarl Kennedy Expressway traffic through 2025

Construction on the Kennedy Expressway is set to begin Monday, likely causing major delays for drivers for nearly three years.The $150 million project will take place along a 7.5-mile stretch from the split at I-94 south to Ohio Street, and at the massive underpass near Hubbard Street downtown.It will include rehabbing 36 bridges and the highway's reversible express lane access system, replacing overhead signs, upgrading lighting, paving and painting.
Medium
1 year ago
UX design

Turning users into AI, UX personality test, modeling components in Figma

Weekly curated resources for designers - thinkers and makers.Modern products often have a large amount of user research data from different sources: user research interviews, intercom conversations, customer e-mails, surveys, customer reviews on various platforms, and whatnot.Making sense of all that data is a challenging task.
The Mercury News
1 year ago
Silicon Valley food

Los Altos: Peninsula's only food hall will close temporarily for a reboot

The Peninsula's lone food hall, State Street Market in Los Altos - which opened in September 2021 - will shut down for several weeks in February and March as the owners revamp the restaurant offerings and management.The owner, Los Altos Community Investments, is ending its contact with the Bon Appetit culinary management company after two years, according to the San Francisco Business Times.
Hubspot
1 year ago
Online marketing

HubSpot to Continue Delivering the Promise of Connection

Platform solutions have always been known as a one-stop shop for all of a marketer's needs.At their core, platforms are meant to help marketers, whether that's understanding their customers' journeys, optimizing the path to purchase, or quantifying the revenue that a campaign produces.And, as I discussed last year, HubSpot delivered on the promise of platform through our world-class solution that doesn't sacrifice power for ease of use.
Hubspot
1 year ago
Online marketing

HubSpot to Continue Delivering the Promise of Connection

Platform solutions have always been known as a one-stop shop for all of a marketer's needs.At their core, platforms are meant to help marketers, whether that's understanding their customers' journeys, optimizing the path to purchase, or quantifying the revenue that a campaign produces.And, as I discussed last year, HubSpot delivered on the promise of platform through our world-class solution that doesn't sacrifice power for ease of use.
moreyears
back
Ars Technica
1 year ago
Cars

Buttons are back at Porsche as we see the 2024 Cayenne interior

Something many of us can agree on is that there are too many touchscreens in modern cars.They're distracting to use, particularly when it's for often-used things like the car's climate controls.Consider this a feel-good story then, because Porsche has shown us the interior of its next Cayenne SUV, and it seems that in Stuttgart, buttons are back on the menu.
Medium
1 year ago
UX design

Are you still using the 3-click rule in UX design?

According to the 3-click rule, users should not take over three actions on a page to access the desired content.Otherwise, they will be frustrated and have a negative interaction experience.Is this the case?Let's get to the bottom of it.The desire to keep the number of clicks to a minimum is easy to explain because it has to do with reducing the number of iterations and the time it takes users to reach their goals.
Medium
1 year ago
Vue

Implications of Microservices Deployment patterns

In an earlier post, I talked about when it makes sense to use which deployment strategy - Blue-Green, Canary and AB-Testing.In that post, I also added a caution about the development challenges these strategies may entail.In this post let's explore those challenges.If you plan to use AB-Testing to get customer feedback, from which branch of the relevant component's repository are you going to deploy?
Ars Technica
1 year ago
Gadgets

Pixel 7 Pro review: Still the best Android phone you can buy

The Pixel 7 might be Google's first-ever flagship smartphone sequel.
www.cbc.ca
1 year ago
Toronto

TTC to make changes to 506 Carlton route to get around construction projects | CBC News

A 506C replacement bus, pictured here, is part of a new diversion plan developed by the TTC to deal with construction projects on Carlton and College streets.
Ars Technica
1 year ago
Tech industry

Amazon says its drones will deliver packages to backyards this year

Amazon is detailing plans to begin its drone delivery service, Amazon Prime Air.
moreback
information
Medium
1 year ago
UX design

Stop Talking About The Value of UX-UX Reflection #6

This is a weekly series I write as a reflection on my week.This is the week 6.😊
This week quote comes from the book " Decisive: How to Make Better Choices in Life and Work "

"When people have the opportunity to collect information from the world, they are more likely to select information that supports their preexisting attitudes, beliefs, and actions."
www.newsshopper.co.uk
1 year ago
London

Frightening congestion' as new Southeastern timetable puts people off' travelling

The News Shopper asked how people were finding the new Southeastern timetable changes, and from frightening congestion to not travelling into London here's what they said.Abbey Wood commuter Jayne Stringer spoke about the impact the new changes are having on her social life due to her mobility needs.
MarTech
1 year ago
Marketing tech

G2 launches Market Intelligence dashboard

G2, the software and services review site, has launched G2 Market Intelligence, an interactive dashboard giving software vendors increased visibility into the data G2 gathers about in-market software purchasers.The data, updated in real time and based on verified G2 reviews, is intended to help vendors stay up-to-date not only on the market in general but also on their competitors.
New Relic
1 year ago
DevOps

Monitor Roku Applications

The importance of observability for Roku applications
Online video streaming is already becoming the standard for how consumers access their favorite media and entertainment content.
AdExchanger
1 year ago
Marketing tech

Why This Server Company Launched Its First Ad Product

Edgemesh is one of several new cloud and mar tech solutions that see programmatic advertising and commerce as a growth opportunity, but aren't wading into ad tech themselves.
moreinformation
user-experience
Medium
1 year ago
UX design

AI-Powered Personalization in UX Design: Enhancing the User Experience through Customized...

In today's digital age, the user experience (UX) is crucial for the success of any product or service.With the increasing capabilities of artificial intelligence (AI), UX designers now have the opportunity to take personalization to the next level by leveraging AI to deliver customized experiences to users.
Adweek
1 year ago
Marketing

How User Experience Affects Retail Media's Performance

Retailers are launching media networks left and right to drive additional revenue based on their strong first-party relationships with shoppers.But tension is brewing beneath the surface-a looming fight between those responsible for a quality user experience and the overriding requirement to drive more revenue.
moreuser-experience
Shopify
1 week ago
Data science

Sentiment Analysis: How To Gauge Customer Sentiment (2024) - Shopify

Sentiment analysis extracts insights on customer emotions, enhancing understanding of brand perception, needs, and behaviors. [ more ]
Graphic design
adlibweb.
2 weeks ago
Graphic design

Does Your Branding Need A New Look?

Regularly assess your brand's appearance and effectiveness for success. [ more ]
Creative Bloq
1 month ago
Graphic design

"cheap and nasty" new Massimo Dutti logo is really upsetting people

Fashion brands simplifying and modernizing logos by moving away from cursive styles.
Rebranding decisions can evoke strong negative reactions from customers and impact brand perception. [ more ]
Medium
2 months ago
Graphic design

Behind the design: A deep dive into Aptos

Reading is a magical technology allowing communication across time and space through writing systems.
Microsoft involved customers in choosing the new default font Aptos through an innovative co-creation process. [ more ]
moreGraphic design
Black Enterprise
1 month ago
Growth hacking

Word-Of-Mouth Is Still How To Get Customers

Word of mouth is crucial for small businesses
Monitor online presence and address negative feedback
Use customer surveys like the Net Promoter system to gauge loyalty [ more ]
Noah Kagan
2 months ago
Growth hacking

My A/B testing process revealed - Noah Kagan

People judge a book by its cover, so it's important to have a strong and appealing book cover for marketing purposes.
Testing is essential for improving your business and making informed decisions. Testing can be done through data analysis and customer feedback. [ more ]
Shopify
1 month ago
Marketing

37 Creative Marketing Ideas for Small Businesses (2024) - Shopify

Collaborate with other small businesses to reach a wider audience.
Leverage customer feedback to improve and grow your business. [ more ]
MarTech
3 months ago
Marketing

Why it's time to rethink your feedback emails and how to do it right | MarTech

Email surveys and review requests are useful tools for marketers to gather customer feedback and insights.
They can be used to assess the overall customer experience, specific aspects of the experience, and to request reviews for specific events. [ more ]
Entrepreneur
3 months ago
Marketing

How to Use Customer Feedback to Unlock Growth and Loyalty | Entrepreneur

Consumers want personalization and a collaborative exchange with brands.
Brands that remain in tune with shoppers and listen to their needs will win customer loyalty. [ more ]
Benzinga
1 year ago
Marketing

Exclusive: Fyllo Rolls Out Interactive Retail Media Network For Cannabis, Columbia Care First To Use It - Columbia Care (OTC:CCHWF)

Cannabis compliance technology platform Fyllo unveiled Tuesday Fyllo Connect - a new interactive retail media network built for retailers and brands that want to reach cannabis consumers.Fyllo Connect comes as a part of the company's reimagined Retail Suite that offers software, services and a digital screen network designed to elevate consumer experiences and accelerate growth for cannabis dispensaries.
Hubspot
in 3 weeks
Deliverability

10 Survey Email Examples I Love (for Your Inspiration)

Surveys in emails are effective for collecting feedback and engaging customers.
Incentives like rewards increase the likelihood of customers responding to surveys in emails. [ more ]
DevOps.com
2 months ago
DevOps

How Can DevOps Teams Use Customer Intelligence Data? - DevOps.com

Customer intelligence involves collecting and analyzing data about customers' behaviors, preferences and needs.
DevOps teams can use customer intelligence data to prioritize feature development based on customer feedback and tailor UX/UI design based on customer preferences and behaviors. [ more ]
Medium
1 year ago
DevOps

Blocking XSS Attacks With AWS WAF

In this post, we'll see how we can block Cross Site Scripting(XSS) attacks with AWS WAF.
www.cbc.ca
3 months ago
Canada news

Manulife will cover specialty drugs filled at any pharmacy following backlash to Loblaw deal | CBC News

Manulife will now cover specialty drugs filled at any pharmacy, not just at Loblaw-owned pharmacies.
The decision to expand coverage was made quickly in response to customer feedback. [ more ]
www.cbc.ca
3 months ago
Canada news

Loblaw backs away from plan to reduce 50% discount on nearly expired food | CBC News

Loblaw Companies Ltd. is reversing its decision to eliminate a 50% off discount on nearly expired foods.
The decision to remove the discount was met with widespread criticism.
The discount will be reinstated in the Atlantic and will return in the rest of the country in the next few weeks. [ more ]
Itamar Gilad
3 months ago
UX design

Your Customers Are Not Always Right - Itamar Gilad

Customer feedback is important, but it should not be blindly followed.
Understanding the context behind customer requests is crucial in evaluating their significance. [ more ]
LogRocket Blog
5 months ago
UX design

Leader Spotlight: Matching talent to problems, with Kristin Dorsett - LogRocket Blog

Kristin Dorsett's role as Chief Product Officer at Viator focuses on problem-spotting and putting the best people on difficult problems.
Customer feedback at Viator can sometimes surprise product teams and go against initial instincts.
Combining the roles of product owner and product marketer at Viator. [ more ]
blog.prototypr.io
1 year ago
UX design

Design thinking to ace designing dashboards

For the purpose of this article, we can assume that we are designing a dashboard for a sales manager of a cake bakery shop.Customers use online ordering app to place cake orders.Understanding the need: First of all, we would like to understand if we really need a dashboard.How do we know that a dashboard is a potential right solution?
UXM
1 year ago
UX design

Why Agile teams shouldn't be speaking to users every week - UXM

2 minutes read
What are some of things you do on a weekly basis at work? Attend a weekly planning meeting?1-2-1 with the boss?Lunch with the team?How about speak to your users?If you're part of an Agile team this might be something that you're doing on a weekly basis, or perhaps striving to do.In an attempt to squeeze user research into an Agile process, there's been a push in many organisations to focus on small, frequent research, rather than research activities at the beginning of a project.
Blackenterprise
3 months ago
Social media marketing

How To Respond To Negative Customer Feedback On Social Media

Customers expect immediate responses on social media.
Ignoring customer comments can lead to negative consequences for your business. [ more ]
BOSS Magazine
1 year ago
Social media marketing

Skills to Look for When Hiring a Social Media Manager

A social media manager is an individual that is hired to look after the social media profiles of a company or business.These managers work towards forming strategies that can help attract the target audience while establishing brand credibility.A good social media manager must know how to handle multiple social media platforms and should also be aware of what sort of content works for each.
Harvard Business Review
3 months ago
Business

The Key to Identifying Your Most Valuable Customers

Enhancing customer experience
Utilizing customer feedback [ more ]
Medium
5 months ago
Web design

20 Inspiring UX Quotes You Should Learn as a UX Designer

Design software to behave like a likable person: respectful, generous, and helpful.
Involve customers in design decisions and gather their feedback for improvement.
Prototypes are invaluable tools for communication and can replace numerous meetings. [ more ]
Medium
5 months ago
Design

20 Inspiring UX Quotes You Should Learn as a UX Designer

Design software to behave like a likable person: respectful, generous, and helpful.
Involve customers in design decisions and gather their feedback for improvement.
Prototypes are invaluable tools for communication and can replace numerous meetings. [ more ]
Yanko Design - Modern Industrial Design News
1 year ago
Design

Mujjo is releasing these eco-friendly + luxurious iPhone 14 cases on the same day as the Apple event - Yanko Design

On September 7th, 2022, there's going to be an Apple event, and it's a really exciting one since they're launching the iPhone 14!
Social Media Explorer
1 year ago
Online marketing

GetDandy - Using AI and Automation to Programmatically Dispute and Remove Bad Reviews

In today's digital age, online reviews can make or break a business.A single bad review can dissuade potential customers and lead to a loss of revenue.This is especially true for businesses in industries like hotels, restaurants, HVAC, and automotive, where customer experience is everything.However, not all reviews are genuine, and businesses have to contend with fake or illegitimate reviews that unfairly tarnish their reputation.
Ars Technica
1 year ago
Cars

Nissan's all-wheel drive Ariya is finally on sale, and Ars has driven it

The 2023 Nissan Ariya was meant to be Nissan's EV comeback, regaining ground the automaker lost after delaying a follow-up to the pioneering Leaf by expanding into the popular crossover SUV segment.But Nissan has left what may be the Ariya's key feature on the table until now.When US Ariya deliveries began in late 2022, Nissan only shipped front-wheel drive models, leaving the launch of its new e-4ORCE dual-motor all-wheel drive powertrain until a later date.
www.newsshopper.co.uk
1 year ago
London

Southeastern timetable changes AGAIN after just two months following backlash

On December 11, Southeastern introduced a new timetable which made alterations to a number of services - including a reduction and changes to existing services in and out of central London.Many customers have responded to these changes, claiming services have become unreliable and dangerously overcrowded over the past few weeks.
MarTech
1 year ago
Marketing tech

Webinar: 5 CX trends that will shape 2023 | MarTech

No matter the situation, one principle in delivering great customer experiences holds true: creating stellar experiences for your existing customers is the best way to attract new ones.This webinar will explore how brands uniquely listen to customer feedback and apply the latest techniques to garner meaningful, actionable customer insights to drive increased engagement with customers and employees from the front line to the C-suite.
www.cbc.ca
1 year ago
Toronto

GO trains to close doors to passengers 1 minute before departure starting Monday | CBC News

All GO trains will close doors to passengers one minute before their scheduled departure time starting Monday, according to Metrolinx.The new move will help trains leave the station and arrive to their next stop on time, a statement from the provincial transit agency says."We have been communicating this to customers starting Jan. 2," the statement reads.
Eater LA
1 year ago
LA food

Ggiata's West Hollywood Italian Deli Is a Love Letter to All Things New Jersey

Ggiata Delicatessen grew from a ghost kitchen whipping up well-built Italian sandwiches to a public-facing restaurant along a busy stretch of Melrose Avenue within the span of two years.And on November 15, the deli will enter its next chapter with a second outpost in West Hollywood, taking over the former Irv's Burgers spot at 7998 Santa Monica Boulevard.
www.independent.co.uk
1 year ago
UK news

Majority of gig economy workers feel under threat from review websites'

Workers in the gig economy are grappling with another threat to their wages  the double-edged sword of online reviews, research has found.Academics have shown how tech companies are compounding the problem, leaving scores of workers in fear of their future income.The study, led by researchers from the University of Bristol and University of Oxford, analysed the reputation systems of some the biggest gig economy platforms, such as Upwork and Fiverr, which use customer feedback to produce ratings.
The Independent
1 year ago
UK news

Sainsbury's and Tesco halt disposable barbecues sales due to 'exceptional fire risk'

Sainsbury's and Tescos are the latest supermarkets to have put a stop to disposable barbecues sales amid fears they could spark dangerous wildfires after the recent dry spell left grassland like a tinderbox.
The Independent
1 year ago
UK news

Yorkshire hosepipe ban as drought 'could last until 2023' - follow live

Yorkshire Water has become the latest company to announce a hosepipe as another heatwave scorches the country after months of low rainfall.
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