#customer-feedback
#customer-feedback

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Tropicana orange juice fans revolt against smaller bottle size as shrinkflation spreads

Customers are disappointed with Tropicana's redesign and perceived shrinkflation, leading to declining sales.

Whole Foods Berry Chantilly Cake Slices Are Back to Original | Entrepreneur

Whole Foods faced backlash for changing the popular Berry Chantilly cake slices, resulting in a viral response and the decision to reintroduce the original version.

Are The Rolls At Texas Roadhouse Actually Getting Smaller? - Tasting Table

The shrinking size of Texas Roadhouse bread rolls may be due to human error in preparation rather than corporate greed.

Tropicana orange juice fans revolt against smaller bottle size as shrinkflation spreads

Customers are disappointed with Tropicana's redesign and perceived shrinkflation, leading to declining sales.

Whole Foods Berry Chantilly Cake Slices Are Back to Original | Entrepreneur

Whole Foods faced backlash for changing the popular Berry Chantilly cake slices, resulting in a viral response and the decision to reintroduce the original version.

Are The Rolls At Texas Roadhouse Actually Getting Smaller? - Tasting Table

The shrinking size of Texas Roadhouse bread rolls may be due to human error in preparation rather than corporate greed.

moreshrinkflation

#microsoft

Inside Microsoft's struggles with Copilot

Microsoft's Copilot AI product, launched with high expectations, is facing significant performance challenges and customer dissatisfaction after one year.

Microsoft's new AI CEO rolled out his first big product update. Some staff and users say the previous version was better.

Microsoft's AI Copilot update aims to be a supportive AI companion but received criticism for declining user satisfaction.

Behind the design: A deep dive into Aptos

Reading is a magical technology allowing communication across time and space through writing systems.

Microsoft involved customers in choosing the new default font Aptos through an innovative co-creation process.

Inside Microsoft's struggles with Copilot

Microsoft's Copilot AI product, launched with high expectations, is facing significant performance challenges and customer dissatisfaction after one year.

Microsoft's new AI CEO rolled out his first big product update. Some staff and users say the previous version was better.

Microsoft's AI Copilot update aims to be a supportive AI companion but received criticism for declining user satisfaction.

Behind the design: A deep dive into Aptos

Reading is a magical technology allowing communication across time and space through writing systems.

Microsoft involved customers in choosing the new default font Aptos through an innovative co-creation process.

moremicrosoft

Target Is Having the Sale of the Year with This Must-Have Bedroom Item (You'll Want 3!)

Target is offering a significant 40% off on bedding items for the holiday season, ideal for personal use or gift-giving.

#price-increase

Microsoft 365 Copilot goes monthly for a 5% premium

Microsoft introduces flexible monthly billing for Microsoft 365 Copilot subscriptions, but it's 5% more expensive and requires an annual contract.

VMware customers are seeing massive late fees since Broadcom acquired the company

VMware's acquisition by Broadcom has led to significant price increases and new late fees for customers, causing dissatisfaction and confusion.

Microsoft 365 Copilot goes monthly for a 5% premium

Microsoft introduces flexible monthly billing for Microsoft 365 Copilot subscriptions, but it's 5% more expensive and requires an annual contract.

VMware customers are seeing massive late fees since Broadcom acquired the company

VMware's acquisition by Broadcom has led to significant price increases and new late fees for customers, causing dissatisfaction and confusion.

moreprice-increase

#market-research

How to build fast, effective feedback loops in an AI-driven world | MarTech

Companies must enhance their feedback integration practices to align with customer expectations that feedback matters.

AI can improve feedback collection and analysis, but organizations often lack the structures to leverage these insights effectively.

Best Survey Apps for Your Ecommerce Store (2024) - Shopify

Survey apps are essential for collecting ecommerce customer feedback, offering a way to gauge satisfaction and product quality effectively.

How to Conduct Effective Market Validation | ClickUp

Mastering market validation strategies increases the likelihood of developing successful products that meet real customer needs.

5 Strategies to Know As You Scale Your Business | Entrepreneur

Scaling is essential for service-based companies to increase profits by working smarter, not just harder.

Wish Someone Had Told Me These 9 Rules Before Starting My Business - GREY Journal

Validate Your Business Idea before launching.

How to build fast, effective feedback loops in an AI-driven world | MarTech

Companies must enhance their feedback integration practices to align with customer expectations that feedback matters.

AI can improve feedback collection and analysis, but organizations often lack the structures to leverage these insights effectively.

Best Survey Apps for Your Ecommerce Store (2024) - Shopify

Survey apps are essential for collecting ecommerce customer feedback, offering a way to gauge satisfaction and product quality effectively.

How to Conduct Effective Market Validation | ClickUp

Mastering market validation strategies increases the likelihood of developing successful products that meet real customer needs.

5 Strategies to Know As You Scale Your Business | Entrepreneur

Scaling is essential for service-based companies to increase profits by working smarter, not just harder.

Wish Someone Had Told Me These 9 Rules Before Starting My Business - GREY Journal

Validate Your Business Idea before launching.

moremarket-research

#prioritization

The Product Manager's Decision Making Dilemma | HackerNoon

Prioritization is the key challenge for product managers, complicated by diverse inputs and limited resources.

How Can DevOps Teams Use Customer Intelligence Data? - DevOps.com

Customer intelligence involves collecting and analyzing data about customers' behaviors, preferences and needs.

DevOps teams can use customer intelligence data to prioritize feature development based on customer feedback and tailor UX/UI design based on customer preferences and behaviors.

The Product Manager's Decision Making Dilemma | HackerNoon

Prioritization is the key challenge for product managers, complicated by diverse inputs and limited resources.

How Can DevOps Teams Use Customer Intelligence Data? - DevOps.com

Customer intelligence involves collecting and analyzing data about customers' behaviors, preferences and needs.

DevOps teams can use customer intelligence data to prioritize feature development based on customer feedback and tailor UX/UI design based on customer preferences and behaviors.

moreprioritization

#online-reviews

Business Owner Has Questions For Person After They Leave Anonymous 1-Star Review

Online reviews allow instant feedback but can have unexpected consequences.

How to Bounce Back from a Bad Online Review | Entrepreneur

Online reviews are essential for small businesses to attract customers and improve their services.

How To Respond To Negative Customer Feedback On Social Media

Customers expect immediate responses on social media.

Ignoring customer comments can lead to negative consequences for your business.

Business Owner Has Questions For Person After They Leave Anonymous 1-Star Review

Online reviews allow instant feedback but can have unexpected consequences.

How to Bounce Back from a Bad Online Review | Entrepreneur

Online reviews are essential for small businesses to attract customers and improve their services.

How To Respond To Negative Customer Feedback On Social Media

Customers expect immediate responses on social media.

Ignoring customer comments can lead to negative consequences for your business.

moreonline-reviews

Kindle Colorsoft owners complain of a yellow bar on the e-reader's screen

The Kindle Colorsoft is facing complaints about a yellow discoloration issue affecting customer satisfaction.

#business-growth

Council Post: How To Scale Your Startup

Sustainable growth and customer service are crucial for successful business scaling, rather than rushing towards immediate success.

How Connect Me Better Helps Forward-Thinking Small Businesses Succeed

Connect Me Better supports small businesses by providing access to quality services and resources akin to those available for larger corporations.

Council Post: How To Scale Your Startup

Sustainable growth and customer service are crucial for successful business scaling, rather than rushing towards immediate success.

How Connect Me Better Helps Forward-Thinking Small Businesses Succeed

Connect Me Better supports small businesses by providing access to quality services and resources akin to those available for larger corporations.

morebusiness-growth

Keychron on Designing New Mechanical Keyboards

Keychron has led the mechanical keyboard trend by catering to both gamers and professionals with customizable and aesthetically pleasing designs.

Data Sheet: Wait times can vary

Three in four tech leaders believe the election will significantly impact the industry, especially regarding AI and data regulation.

Despite industry challenges, 80% of tech leaders plan to increase AI investments by 50% in the coming year.

Apple CEO Tim Cook's daily routine starts with waking up at 4 a.m. and reading customer emails

Tim Cook prioritizes early mornings for personal productivity and connection with customers and employees.

#customer-satisfaction

How to Implement an Effective Feedback Management System

Effective customer feedback management can drive improvement and innovation.

Listening to customers enhances satisfaction and helps meet their needs.

8 Top Customer Feedback Tools for Online Businesses (2024) - Shopify

Gather authentic customer feedback to understand true satisfaction levels, not just perceptions.

Utilizing customer feedback tools can help collect, analyze, and improve customer experiences effectively.

Automating customer feedback collection saves time and ensures better data accuracy.

Good service, bad service: The CX at the core of technology - LogRocket Blog

Customer feedback is crucial for a business's success, especially in the tech industry where customer satisfaction directly impacts product outcomes.

Customer Satisfaction Score: Essential Guide

CSAT is a key metric for assessing customer satisfaction, allowing businesses to gauge feedback simply and effectively.

10 Free Voice of the Customer (VoC) Templates | ClickUp

Understanding customer feedback is crucial for improving satisfaction.

Voice of the Customer templates simplify the collection and analysis of feedback.

How to Implement an Effective Feedback Management System

Effective customer feedback management can drive improvement and innovation.

Listening to customers enhances satisfaction and helps meet their needs.

8 Top Customer Feedback Tools for Online Businesses (2024) - Shopify

Gather authentic customer feedback to understand true satisfaction levels, not just perceptions.

Utilizing customer feedback tools can help collect, analyze, and improve customer experiences effectively.

Automating customer feedback collection saves time and ensures better data accuracy.

Good service, bad service: The CX at the core of technology - LogRocket Blog

Customer feedback is crucial for a business's success, especially in the tech industry where customer satisfaction directly impacts product outcomes.

Customer Satisfaction Score: Essential Guide

CSAT is a key metric for assessing customer satisfaction, allowing businesses to gauge feedback simply and effectively.

10 Free Voice of the Customer (VoC) Templates | ClickUp

Understanding customer feedback is crucial for improving satisfaction.

Voice of the Customer templates simplify the collection and analysis of feedback.

morecustomer-satisfaction

Heybike Community Announcement: We Care About Your Concerns

The brand is committed to addressing customer feedback and improving services amid rapid growth and supply challenges.

#product-development

Conducting effective pilot testing as a product manager - LogRocket Blog

Rapid feature deployment doesn't ensure customer value; learning what works is essential.

Pilot testing is crucial for gathering qualitative feedback and iterating efficiently.

Conducting Product Feedback Surveys (Questions + Templates)

Uber uses real-time feedback to enhance service quality and ensure customer satisfaction through a dual feedback mechanism from drivers and riders.

Ask smarter questions to level up your user interviews

Engaging in valuable conversations with customers is essential for product success.

Effective user interviews require more than hope; they need deliberate strategy and insightful questioning.

Jon Davis: The Visionary Behind Gunner Gear

Gunner Gear, founded by veteran Jon Davis, prioritizes quality, safety, and customer service in tactical gear.

Conducting effective pilot testing as a product manager - LogRocket Blog

Rapid feature deployment doesn't ensure customer value; learning what works is essential.

Pilot testing is crucial for gathering qualitative feedback and iterating efficiently.

Conducting Product Feedback Surveys (Questions + Templates)

Uber uses real-time feedback to enhance service quality and ensure customer satisfaction through a dual feedback mechanism from drivers and riders.

Ask smarter questions to level up your user interviews

Engaging in valuable conversations with customers is essential for product success.

Effective user interviews require more than hope; they need deliberate strategy and insightful questioning.

Jon Davis: The Visionary Behind Gunner Gear

Gunner Gear, founded by veteran Jon Davis, prioritizes quality, safety, and customer service in tactical gear.

moreproduct-development

#ecommerce

How To Gather and Use Customer Feedback (2024) - Shopify

Simplifying feedback mechanisms can significantly enhance customer engagement and insights.

B2B Dev Buys D2C Brand, Part 2: Holiday Prep

Lori McDonald discusses her successful acquisition and growth strategies for Norsland Lefse, emphasizing direct revenue growth and efficient advertising.

How To Choose a Product Review App for Your Shop (2024) - Shopify

Showcasing customer feedback and testimonials can significantly boost sales.

Product review apps improve trust and engagement, leveraging social proof.

User-generated content enhances SEO for ecommerce businesses.

How To Gather and Use Customer Feedback (2024) - Shopify

Simplifying feedback mechanisms can significantly enhance customer engagement and insights.

B2B Dev Buys D2C Brand, Part 2: Holiday Prep

Lori McDonald discusses her successful acquisition and growth strategies for Norsland Lefse, emphasizing direct revenue growth and efficient advertising.

How To Choose a Product Review App for Your Shop (2024) - Shopify

Showcasing customer feedback and testimonials can significantly boost sales.

Product review apps improve trust and engagement, leveraging social proof.

User-generated content enhances SEO for ecommerce businesses.

moreecommerce

JD Vance wants a Domino's Pizza 'turnaround' on reproductive rights-without changing a thing

Domino's successful reformulation of its pizza recipe highlights the importance of addressing customer feedback and making necessary changes.

"Obviously a failure": Sonos execs not getting bonuses due to app fiasco

Sonos CEO admits the app update was a failure, acknowledging rushed rollout and lack of testing.

The app is being updated bi-weekly to restore missing features demanded by users.

#crumbl

Crumbl Is Testing 2 Decadent Holiday Desserts: Here's How To Find Them - Tasting Table

Crumbl is introducing non-cookie desserts in a rotating menu, enhancing customer experience with unique offerings and feedback opportunities.

Why You Shouldn't Bother Ordering Crumbl's Cookie Pops - Tasting Table

Crumbl's new cookie pops disappoint due to inconsistent size and texture, raising concerns about product quality against their cookie offerings.

Crumbl Is Testing 2 Decadent Holiday Desserts: Here's How To Find Them - Tasting Table

Crumbl is introducing non-cookie desserts in a rotating menu, enhancing customer experience with unique offerings and feedback opportunities.

Why You Shouldn't Bother Ordering Crumbl's Cookie Pops - Tasting Table

Crumbl's new cookie pops disappoint due to inconsistent size and texture, raising concerns about product quality against their cookie offerings.

morecrumbl

The Absolute Best Foods To Buy At ALDI In 2024, According To Shoppers - Tasting Table

ALDI's annual Fan Favorites highlight customer preferences and enhance the shopping experience by showcasing popular products.

Copilot in Excel with Python announced by Microsoft | App Developer Magazine

Microsoft 365 Copilot integrates AI into knowledge work, enhancing collaboration, automation, and business process efficiency across applications.

Firehouse Subs brings back fan-favorite Hot Sauce Bar with new campaign

Firehouse Subs reinstates its complimentary Hot Sauce Bar after four years, driven by fan demand and supported by a comprehensive marketing campaign.

CyberPower amends controversial password-weakening patch

CyberPower Systems is raising the password character limit from 32 to 64 after customer feedback about a recent security update.

The Worst Store-Bought Tartar Sauce Is Unexpectedly From A Trusted Brand - Tasting Table

McCormick's tartar sauce disappoints with its flavor, primarily tasting like mayonnaise rather than the vibrant sauce expected with fried seafood.

Why VCs Should Use Net Promoter Scores with Founders

VCs must recognize startup founders as customers and adopt NPS to enhance support.

#sentiment-analysis

The Best Enterprise Survey Software Tools in 2024 | ClickUp

Customer and employee feedback is crucial for assessing company performance beyond just financial metrics.

Enterprise survey tools must offer features like automation and data analytics for effective feedback collection.

Sentiment Analysis: How To Gauge Customer Sentiment (2024) - Shopify

Sentiment analysis extracts insights on customer emotions, enhancing understanding of brand perception, needs, and behaviors.

The Best Enterprise Survey Software Tools in 2024 | ClickUp

Customer and employee feedback is crucial for assessing company performance beyond just financial metrics.

Enterprise survey tools must offer features like automation and data analytics for effective feedback collection.

Sentiment Analysis: How To Gauge Customer Sentiment (2024) - Shopify

Sentiment analysis extracts insights on customer emotions, enhancing understanding of brand perception, needs, and behaviors.

moresentiment-analysis

Hailey Expertly Responded After A TikTok Called Out Rhode's Lack Of Inclusive Shades

Hailey Bieber's responsiveness to feedback has greatly increased her fanbase and praise for her brand, Rhode.

O2 Priority to axe Greggs rewards is decision 'worse than Oasis/Ticketmaster palaver'

O2 Priority members will receive reduced Greggs rewards from September 12, including only one hot drink monthly instead of weekly.

If life gives you lemons...

The quality of the lemonade stand failed to meet basic hygiene and operational standards.

How to Create a Questionnaire Survey in Excel | ClickUp

Surveys are essential for understanding customer preferences and driving product development.

Ford CEO Jim Farley Drives E-Transit Custom Across Europe

Ford CEO Jim Farley is gathering valuable customer feedback during his trip in the e-Transit Custom, signaling a commitment to improve services and products.

Why Costco Shoppers Aren't Happy With The Food Court Fountain Drinks - Tasting Table

Costco's food court fountain drinks face customer complaints over flavor and carbonation issues, despite being a low-cost option.

Mastering Agile Workflows: Techniques for Project Management

Agile workflows enable project managers to adapt quickly and improve project outcomes by involving customers continuously and working in smaller cycles.

See inside 'amazing' Brentwood restaurant after 1m refurb

Masons restaurant has successfully reopened after refurbishment, receiving excellent feedback and nearly full bookings due to a revamped menu and decor.

#user-experience

How a Web-Site Redesign Can Impact the Customer Journey

Determine your goals for the website redesign

Connect your goals to your audiences' needs

The first rule of good listening: try to disprove your assumptions

The essence of writing on Medium revolves around simplicity and genuine connection.

Listening to customers and acting on their feedback is essential for improvement.

13 Website Usability Testing Tools

Usability testing tools help online businesses identify and improve customer pain points.

Adopting session replay for intuitive and proactive product teams - LogRocket Blog

Users face obstacles in understanding key features, affecting engagement.

Various methods like surveys, feedback forms, and usability testing can help diagnose user issues.

Engineering a better salad for Silicon Valley

It's late morning, and the salad orders are rolling in, keeping several kitchen staffers busy behind the Santa Clara walls where a large painted radish has sprouted.That's the branding for The Good Salad, a takeout and catering concept so popular and so highly rated that it's landed on Yelp's list of the Bay Area's top 100 places to eat.

How a Web-Site Redesign Can Impact the Customer Journey

Determine your goals for the website redesign

Connect your goals to your audiences' needs

The first rule of good listening: try to disprove your assumptions

The essence of writing on Medium revolves around simplicity and genuine connection.

Listening to customers and acting on their feedback is essential for improvement.

13 Website Usability Testing Tools

Usability testing tools help online businesses identify and improve customer pain points.

Adopting session replay for intuitive and proactive product teams - LogRocket Blog

Users face obstacles in understanding key features, affecting engagement.

Various methods like surveys, feedback forms, and usability testing can help diagnose user issues.

Engineering a better salad for Silicon Valley

moreuser-experience

New Azure DevOps Server Roadmap - Azure DevOps Blog

Azure DevOps Server customers will now have clearer timelines and a roadmap for upcoming features to assist with planning and upgrades.

DraftKings Surcharge Taken Off The Board

DraftKings retracts its plan for a gaming tax surcharge after customer backlash, emphasizing its commitment to delivering customer value.

RAD Power Bikes Drops the RadKick, a Belt Driven eBike That is Their Lightest Yet

Rad Power Bikes introduced the RadKick 7-Speed and RadKick Belt Drive eBikes to cater to customer needs for simpler, lighter, and more intuitive electric bicycles.

#social-media

Feld and Its Polarizing 30 Courses Have Induced a Series of Hot Takes

Critiques question chef's culinary skills despite TikTok popularity.

Council Post: 15 Steps To Take When Your Messaging Doesn't Land Well With Customers

Even with thorough research, well-intentioned messages may not resonate with the audience, leading to backlash. Companies can rectify by listening, considering feedback, and evaluating broader audience opinion.

Feld and Its Polarizing 30 Courses Have Induced a Series of Hot Takes

Critiques question chef's culinary skills despite TikTok popularity.

Council Post: 15 Steps To Take When Your Messaging Doesn't Land Well With Customers

moresocial-media

How to Complain to Starbucks

Starbucks shareholders express frustration with poor results and long wait times; potential solutions being implemented.

Council Post: 19 SEO Methods Biz Dev Teams Can Utilize To Boost Their Base

Focus on developing a quarterly SEO plan tailored to your specific goals.

Sonos CEO apologizes for disastrous rollout of new app

Apology for app issues and commitment to continuous improvement.

Tesla starts shipping updated Cybertruck aero wheel covers

Tesla has started shipping updated aero wheel covers for the Cybertruck to prevent tire scuffing.

Southeastern train timetables are set to change from tomorrow - full details

Southeastern Rail is updating its timetable for better spacing of services, less waiting time, and additional capacity where needed.

Panera to stop serving 'Charged Sips' drinks after wrongful death lawsuits over caffeine content

Panera Bread is discontinuing Charged Sips drinks due to lawsuits and introducing new low-sugar, low-caffeine options based on customer feedback.

#rebranding

"cheap and nasty" new Massimo Dutti logo is really upsetting people

Fashion brands simplifying and modernizing logos by moving away from cursive styles.

Rebranding decisions can evoke strong negative reactions from customers and impact brand perception.

Does Your Branding Need A New Look?

Regularly assess your brand's appearance and effectiveness for success.

"cheap and nasty" new Massimo Dutti logo is really upsetting people

Fashion brands simplifying and modernizing logos by moving away from cursive styles.

Rebranding decisions can evoke strong negative reactions from customers and impact brand perception.

Does Your Branding Need A New Look?

Regularly assess your brand's appearance and effectiveness for success.

morerebranding

Word-Of-Mouth Is Still How To Get Customers

Word of mouth is crucial for small businesses

Monitor online presence and address negative feedback

Use customer surveys like the Net Promoter system to gauge loyalty

37 Creative Marketing Ideas for Small Businesses (2024) - Shopify

Collaborate with other small businesses to reach a wider audience.

Leverage customer feedback to improve and grow your business.

10 Survey Email Examples I Love (for Your Inspiration)

Surveys in emails are effective for collecting feedback and engaging customers.

Incentives like rewards increase the likelihood of customers responding to surveys in emails.

My A/B testing process revealed - Noah Kagan

People judge a book by its cover, so it's important to have a strong and appealing book cover for marketing purposes.

Testing is essential for improving your business and making informed decisions. Testing can be done through data analysis and customer feedback.

Manulife will cover specialty drugs filled at any pharmacy following backlash to Loblaw deal | CBC News

Manulife will now cover specialty drugs filled at any pharmacy, not just at Loblaw-owned pharmacies.

The decision to expand coverage was made quickly in response to customer feedback.

#customer-experience

Why it's time to rethink your feedback emails and how to do it right | MarTech

Email surveys and review requests are useful tools for marketers to gather customer feedback and insights.

They can be used to assess the overall customer experience, specific aspects of the experience, and to request reviews for specific events.

GetDandy - Using AI and Automation to Programmatically Dispute and Remove Bad Reviews

In today's digital age, online reviews can make or break a business.A single bad review can dissuade potential customers and lead to a loss of revenue.This is especially true for businesses in industries like hotels, restaurants, HVAC, and automotive, where customer experience is everything.However, not all reviews are genuine, and businesses have to contend with fake or illegitimate reviews that unfairly tarnish their reputation.

Why it's time to rethink your feedback emails and how to do it right | MarTech

Email surveys and review requests are useful tools for marketers to gather customer feedback and insights.

They can be used to assess the overall customer experience, specific aspects of the experience, and to request reviews for specific events.

GetDandy - Using AI and Automation to Programmatically Dispute and Remove Bad Reviews

morecustomer-experience

Your Customers Are Not Always Right - Itamar Gilad

Customer feedback is important, but it should not be blindly followed.

Understanding the context behind customer requests is crucial in evaluating their significance.

Loblaw backs away from plan to reduce 50% discount on nearly expired food | CBC News

Loblaw Companies Ltd. is reversing its decision to eliminate a 50% off discount on nearly expired foods.

The decision to remove the discount was met with widespread criticism.

The discount will be reinstated in the Atlantic and will return in the rest of the country in the next few weeks.

The Key to Identifying Your Most Valuable Customers

Enhancing customer experience

Utilizing customer feedback

How to Use Customer Feedback to Unlock Growth and Loyalty | Entrepreneur

Consumers want personalization and a collaborative exchange with brands.

Brands that remain in tune with shoppers and listen to their needs will win customer loyalty.

#UX design