Whoop modified its Whoop 5.0 upgrade policy following criticism, now permitting users with over 12 months left on their subscriptions to receive a free upgrade. This change, reflecting customer feedback, came after initial plans required members to either pay an upgrade fee or extend their subscriptions. The company clarified that a previous policy claiming free upgrades after 6 months was incorrect. Overall, reactions from the community have been mixed, with some viewing it as a positive response to customer concerns while others remain skeptical of the process.
Now, anyone with more than 12 months remaining on their subscriptions is eligible for a free upgrade to Whoop 5.0 or a refund if they've already paid the fee.
We also want to acknowledge that a previous blog article incorrectly stated that anyone who had been a member for just 6 months would receive a free upgrade.
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