Klarna has launched an AI hotline that features a digital clone of CEO Sebastian Siemiatkowski, allowing customers to share feedback on the company's services. The AI, trained on Siemiatkowski's voice and insights, is capable of discussing Klarna's mission and collecting user suggestions. The feedback gathered via the hotline is automatically analyzed, enabling Klarna's product teams to quickly implement improvements based on customer input. This innovative use of AI aims to enhance user experience and streamline product development at Klarna.
Klarna's AI hotline allows users to interact with a digital version of CEO Sebastian Siemiatkowski, providing feedback and insights on the company's products and services.
The AI collects user feedback and generates summaries to be analyzed by Klarna's engineering teams, with potential product improvements implemented swiftly.
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