#klarna

#klarna

AI chatbot at Klarna doing the equivalent work of 700 full-time customer service agents

Klarna AI chatbot handling 75% of customer service chats successfully [ more ]

Klarna's AI chatbot handles two-thirds of customer service chats, with satisfaction levels matching human agents.

The chatbot could potentially boost Klarna's profits by $40 million in 2024 through enhanced customer service. [ more ]

Klarna has instituted a hiring freeze outside of engineers as tasks are expected to be allocated to AI in the future.

The company is using ChatGPT for various tasks and more than half of employees are using ChatGPT Enterprise. [ more ]

Amplify + Klarna created the House of Y2K to showcase the evolution of shopping through Nowstalgia.

The House of Y2K won the Consumer Services category at The Drum Awards for Experience. [ more ]

Klarna has expanded tools for retailers and creators to help increase growth and engagement with audiences.

The buy now, pay later company has created marketing and ad solutions to open revenue channels for retailers and enhance the shopping experience for consumers.

The rollout of Creator Shops in the U.S. gives content creators their own customizable storefronts, while the Ad Manager helps retail partners engage with Klarna's high-intent audiences. [ more ]

Klarna is launching its Creator Shops platform in the US, allowing influencers to monetize their content through affiliate links and set up their own shop pages on Klarna.com.

The platform helps creators set up their shop quickly and easily, allowing them to focus on creating content and connecting with their fan base.

Klarna is also launching its Ad Manager platform, allowing retailers to advertise to Klarna customers on its platforms in the UK and Sweden. [ more ]