Klarna's cofounder worked at Burger King and lived on food stamps before starting the buy-now, pay-later firm. It's now worth $16 billion after IPO | Fortune
Klarna's cofounder worked at Burger King and lived on food stamps before starting the buy-now, pay-later firm. It's now worth $16 billion after IPO | Fortune
Klarna is reassigning engineers and marketers to customer support after its AI bet went too far
Klarna is moving employees from engineering, marketing, and other functions into customer support after admitting excessive reliance on AI-driven cost-cutting.
3 things Klarna: AI strategy reversal, credit losses, and banking move - Tearsheet
Klarna is redefining its customer service approach by re-integrating human agents after initial reliance on AI led to a decline in customer experience.
Even Klarna is launching a mobile phone service now
Klarna is transitioning from a buy-now-pay-later service to offering a mobile phone plan, aiming to evolve into a comprehensive digital financial assistant for its users.