Sebastian Siemiatkowski, CEO of Klarna, warned that advancing AI technology could lead to significant job losses in white-collar sectors and potentially contribute to a recession. He cited Klarna’s experience, where their AI assistant replaced the work of 700 customer service agents and contributed to a workforce reduction from 5,500 to 3,000. Despite earlier embracing AI's capabilities fully, Siemiatkowski acknowledged an over-reliance on this technology and indicated a shift towards recruitment, aiming to balance automation with human resources.
The rise of AI could lead to a recession as technology replaces white-collar jobs, with implications that usually lead to at least a recession in the short term.
Klarna's AI assistant has effectively replaced 700 customer service agents, illustrating a significant shift towards automation and efficiency in the workforce.
Siemiatkowski noted that Klarna's workforce shrunk from 5,500 to 3,000 in two years due to AI, indicating a stark reduction linked with technology adoption.
After initial cutbacks, Siemiatkowski mentioned the company plans to resume hiring, signaling a shift in perspective towards balancing AI efficiency and human workforce.
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