I had a client recently whose biggest issue was that users would get to the product dashboard and just... not know what to do. This is one of the most common problems I see in my consulting work, and it's almost never what the client thinks it is. They assume users need tutorials. They need tooltips. They need a help center with FAQ articles. What they actually need is scaffolding.
Most issues faced by founder-dependent businesses stem from the lack of accessible knowledge for employees. In fact, critical processes, historical insights, and operational know-how are rarely documented, often living in the founder's head, making them the only source of information. Therefore, the most important step in building a self-sufficient organization is to create a knowledge base where every important piece of information is easily accessible to those who need it.
Nicholson is also tasked with refining onboarding practices and defining project scopes and timelines for the Austin-based company. Adam Nicholson Adam brings a deep background in professional services leadership across mortgage and financial technology, said Tedd Smith, co-founder and CEO of FirstClose. His ability to build strong teams, streamline processes and deliver measurable results will help us further accelerate implementation efficiency and reinforce the value lenders experience when partnering with FirstClose.
"I wouldn't be surprised if you license some and you hire some, depending on the quality and depending on the deep expertise," Huang added. "So future workforces in enterprise will be a combination of humans and digital humans."
"Obviously in Cleveland, you're sitting there mad: 'We've got to find a way, we've got to find a way,' And then when I get here I'm like, 'Wow, we just won.' Obviously I didn't play, but we just won. So, yeah, it feels amazing. I'm just going to try to do my best to help them keep this upward trend up."
I've seen companies with job postings for Drupal developers that require applicants to have expertise with PHP, but no experience with the platform. Drupal is based on PHP, and any developer working with it must know that programming language. However, there's so much more to Drupal than PHP, and the platform and community have numerous standards and practices that aren't involved in knowing PHP. As a result, many companies hire competent PHP developers who, despite their best intentions, didn't use Drupal effectively from the outset.
Nair found the interview process at both companies to be "fairly similar," he said, with strong emphasis on problem-solving, coding skills, and system design. "Each company evaluated candidates for both technical expertise and cultural fit," Nair said, through four to five technical interviews and then a cultural-fit assessment. However, he found Google's technical interview process to be the hardest out of the Big Tech companies he's interviewed at.
Prolonged skills gaps impair productivity. With rapid rates of change in the workplace, the needed skillsets have changed by approximately 25% since 2015 and are set to change by 50% in 2027. Economists caution that more efficient matching of worker skills to job requirements would help to increase productivity and reduce unemployment by a significant margin. Training software is used to fill these gaps by proactively creating and training competencies, thereby avoiding the time, errors, and turnover that result when competency gaps are not addressed.
Where do you start? There are so many moments in a customer's lifecycle that seem to demand a touchpoint. But trying to cover every single moment is not a smart move, especially if you're starting from zero. Below are five email lifecycle programs you need and should be in your starter list - followed by one you should say a fond farewell to.
I can't figure out how to connect with my co-workers, which is ironic since I am a behavioral health provider. I'm located with doctors who refer patients to me for counseling. I love the work! The doctors like and respect my work! Clients say I'm helpful! When I do interact with doctors and other staff, they are friendly and I can always reach them via email or Teams. There are several people on staff who I think could become great work friends.
First, von Ahn said new hires should not come in with "massive egos" or be duplicitous in their dealings with colleagues. "Don't be a jerk," von Ahn wrote. "Duolingo has an allergic reaction to toxic behavior, and our culture quickly identifies and rejects it," he added.
AI Agents are Entering Production Faster Than You Think AI agents are already helping teams triage tickets, summarize logs, provision environments, run basic tests, write code snippets, and answer developer questions. But here's the rub: them are being deployed without formal ownership . A developer experiments with an LLM wrapper, gets useful results, and suddenly it's a critical part of the toolchain. No review. No plan. No infrastructure.
Companies that adopt immersive learning don't just improve training outcomes-they unlock a competitive advantage. This guide explores how XR, AR, VR, and AI enhance learning, engagement, and skill building.
