fromInc
1 day agoStarbucks Just Closed a Bunch of Stores. Here's What Mattered Most
This is a story about Starbucks, economics, and good things that are hard to put a number on. The company invested over $500 million in additional labor hours. They brought back Sharpies so baristas could write names and smiley faces on cups. They set a goal to fulfill orders within four minutes while emphasizing personal connection.
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