#customer-backlash

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Business Insider
3 weeks ago
Bicycling

Peloton fans are angry about a new 'Activation Fee' for anyone buying a used bike on Facebook Marketplace or Craigslist

Peloton's $95 activation fee for used bikes is facing major criticism from customers regarding its fairness and potential impact on bike value. [ more ]
Ars Technica
1 month ago
Startup companies

Smart sous vide cooker to start charging $2/month for 10-year-old companion app

Anova's introduction of a subscription fee for its app has sparked customer backlash despite assurances of improved service and features. [ more ]
WSJ
8 months ago
Tech industry

Unity Slashes Another 25% of Its Workforce

Unity Software is laying off approximately 25% of its workforce, affecting around 1,800 employees.
This move comes after customer backlash over new fees that were implemented in September. [ more ]
#Airbnb
Medium
9 months ago
UX design

Quantitative hiring in UX, designing for left-handed people, how to pitch UX research

The CEO of Airbnb responded to customer backlash over hidden costs by promising transparent pricing upfront.
The decision to fix the deceptive pattern was driven by business value and public relations concerns.
The article discusses the importance of the design process and testing in creating effective user experiences. [ more ]
Medium
9 months ago
UX design

Quantitative hiring in UX, designing for left-handed people, how to pitch UX research

The CEO of Airbnb responded to customer backlash over hidden costs by promising transparent pricing upfront.
The decision to fix the deceptive pattern was driven by business value and public relations concerns.
The article discusses the importance of the design process and testing in creating effective user experiences. [ more ]
Medium
9 months ago
UX design

Quantitative hiring in UX, designing for left-handed people, how to pitch UX research

The CEO of Airbnb responded to customer backlash over hidden costs by promising transparent pricing upfront.
The decision to fix the deceptive pattern was driven by business value and public relations concerns.
The article discusses the importance of the design process and testing in creating effective user experiences. [ more ]
Medium
9 months ago
UX design

Quantitative hiring in UX, designing for left-handed people, how to pitch UX research

The CEO of Airbnb responded to customer backlash over hidden costs by promising transparent pricing upfront.
The decision to fix the deceptive pattern was driven by business value and public relations concerns.
The article discusses the importance of the design process and testing in creating effective user experiences. [ more ]
Medium
9 months ago
UX design

Quantitative hiring in UX, designing for left-handed people, how to pitch UX research

The CEO of Airbnb responded to customer backlash over hidden costs by promising transparent pricing upfront.
The decision to fix the deceptive pattern was driven by business value and public relations concerns.
The article discusses the importance of the design process and testing in creating effective user experiences. [ more ]
Medium
9 months ago
UX design

Quantitative hiring in UX, designing for left-handed people, how to pitch UX research

The CEO of Airbnb responded to customer backlash over hidden costs by promising transparent pricing upfront.
The decision to fix the deceptive pattern was driven by business value and public relations concerns.
The article discusses the importance of the design process and testing in creating effective user experiences. [ more ]
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