VPN firm says it didn't know customers had lifetime subscriptions, cancels them
Briefly

The new owners of VPNSecure have faced backlash for cancelling lifetime subscriptions purchased by customers prior to their acquisition. The owners claim they were unaware of these subscriptions and emphasized their inability to honor them due to financial strains from managing these accounts. Lifetime account holders received a notice informing them of account deactivation effective April 28, 2025 and were offered discounted alternatives for new subscriptions. This move has raised significant discontent among users, who feel misled by the abrupt changes following the change in ownership.
To continue providing a secure and high-quality experience for all users, Lifetime Deal accounts have now been deactivated as of April 28th, 2025.
We discovered this only months later-when a large portion of our resources were strained by these LTD accounts and high support volume from users.
Read at Ars Technica
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