InfiniteQuant, the parent company of VPN Secure, faced intense criticism after it abruptly terminated thousands of lifetime accounts that were sold under previous ownership. CEO Romain Brabant admitted in an interview that they didnât thoroughly investigate these legacy deals before acquiring VPN Secure. The company framed the acquisition as an asset-only deal, which excluded liabilities from the previous owner, BoostNetwork Pty Ltd. Users reacted angrily, feeling misled and ignored, as many expressed their disappointment across platforms like Reddit and Trustpilot, citing 'poor form' by the company.
Users didn't care for the excuses, with many taking to Reddit and Trustpilot to express their dissatisfaction as what they viewed as "poor form," "gaslighting," and profoundly bad business.
The technical debt and server costs associated with supporting a legacy promise made many years ago became unsustainable for a modern VPN infrastructure, admitted InfiniteQuant CEO Romain Brabant.
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