#ai-in-hospitality

#ai-in-hospitality

Dairy Queen is widely launching the tech built by Presto, an AI company that already works with chains like Carl's Jr., Hardee's, Taco John's, and Fazoli's.

Chef Robotics has recently reached a remarkable milestone by completing 100 million servings in production, underscoring the company's commitment to innovation and the importance of automation in food manufacturing.

Chef Robotics has passed an important milestone: 100 million servings, defined as a portion of food that our robots deposit into a meal tray.

Joanna Strober recognized a business opportunity in women's health, particularly for menopausal women, and demonstrated grit and patience in securing investor support.

Airbnb says its custom-built AI agent is now handling roughly a third of its customer support issues in North America, and it's preparing to roll out the feature globally. If successful, the company believes that in a year's time, more than 30% of its total customer support tickets will be handled by AI voice and chat in all the languages where it also employs a human customer service agent.

There were specialists monitoring dashboards, tuning AI behavior, debugging API failures, and iterating on knowledge workflows. One team member who had started their career handling customer questions over chat and email (resetting passwords, explaining features, troubleshooting one-off issues, and escalating bugs) was now writing Python scripts to automate routing. Another was building quality-scoring models for the company's AI agent. This seemed markedly different from the hyperbole I'd been hearing about customer support roles going away in large part due to AI.