"Dairy Queen is widely launching the tech built by Presto, an AI company that already works with chains like Carl's Jr., Hardee's, Taco John's, and Fazoli's."
"Presto's chatbot takes orders correctly about 90 percent of the time, and the bots responded to lines of cars and never got crabby."
"Wendy's began experimenting with Google-powered AI drive-thrus in 2023, while McDonald's briefly piloted a chatbot-powered drive-thru as well."
"Dairy Queen doesn't specify the locations of its new AI drive-thrus, only that rollout will launch in 'select' franchises across the US and Canada."
Dairy Queen is implementing AI chatbots in numerous drive-thrus across the US and Canada to improve service efficiency and encourage larger orders. The technology, developed by Presto, has shown a 90 percent accuracy in taking orders. Previous tests indicated that the AI could handle busy periods effectively. Other fast food chains like Wendy's and McDonald's are also exploring AI drive-thrus, while some have faced challenges with customer interactions. Dairy Queen has not disclosed specific locations for the rollout, which will occur in select franchises.
Read at The Verge
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