This is a story about Starbucks, economics, and good things that are hard to put a number on. The company invested over $500 million in additional labor hours. They brought back Sharpies so baristas could write names and smiley faces on cups. They set a goal to fulfill orders within four minutes while emphasizing personal connection.
"Today, usage is dominated by these generalist AI systems, such as OpenAI's ChatGPT or Google's Gemini, but we're seeing, starting with specific categories, this move into more specialized apps."
The Picturephone, unveiled at the 1964 World's Fair, aimed to create intimacy through technologyâa promise of connection and understanding in a rapidly modernizing world.