#service-reliability

#service-reliability

November 18 started like any other day. I was up early to finish some articles to meet a deadline. I was in the middle of doing so and needed some information to finish them. I figured that information would be easy and quick to get from ChatGPT so I had procrastinated doing the work. Just what I needed: when I opened ChatGPT on my laptop, I got some strange message about my credentials being invalid.

Woodstock, the Oakland-Alameda water shuttle which connects Western Alameda with Jack London Square, was taken out of service Saturday evening after "a safety incident at the Bohol dock," said Alameda spokesperson Sarah Henry. Henry explained that a person, potentially with mental health issues, was shouting threats at Woodstock crew and riders Saturday evening and Sunday. Ultimately, police were called and the individual was removed, Henry explained. Service resumed on Tuesday, operating on a newly implemented winter schedule (there is no service on Mondays).

When I took this job nearly a year ago, I had two priorities safety and service. As president of New York City Transit, I was going to do everything in my power to make the transit system safer, not only for our millions of daily riders, but also the tens of thousands of employees who keep this City moving. And I was going to do it while running the best possible service.