The German Federal Network Agency recorded a substantial rise in complaints about postal services, reaching almost 23,000, a 13% increase from the same period last year. Around 90% of these complaints pertain to Deutsche Post / DHL. Service reliability has severely declined due to job cuts, price hikes, and operational restructuring since 2022. Issues like damaged parcels, wrong deliveries, and delays have exacerbated consumer frustration. Unions attribute these challenges to ongoing layoffs and financial strategies aimed at reducing costs, which are set to continue.
Consumers have reported a significant decline in postal service reliability, with complaints about damaged parcels, incorrect deliveries, and severe delays becoming increasingly common. Job cuts and rising prices have contributed to this crisis.
Complaints surged to almost 23,000 in the first half of the year, marking a 13% increase from the previous record period, with nearly 90% directed at Deutsche Post / DHL.
The ongoing layoffs and restructuring within the postal services have led to deteriorating service quality primarily affecting Deutsche Post / DHL as they struggle to maintain performance amidst workforce changes.
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