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8 months agoIt's More Difficult to File Student Aid Complaints, Dems Say
ED is covering up its attempts to make [the Office of Federal Student Aid] less responsive to millions of students, families, and borrowers who rely on the agency to lower the cost of attending college and protect them from loan servicer misconduct," the senators wrote. "We urge you to immediately act on our findings by streamlining the 'Submit a Complaint' process and restoring FSA's workforce so borrowers can get the help they need.