Peppermayo, an Australian fashion brand, is under fire for its lavish influencer trip to Coachella, as many of its customers complain about delayed or undelivered orders. Allegations have surfaced from shoppers, including a woman who ordered a $129.95 dress but later found her order changed to 'pre-order' with unclear shipping timelines. After inadequate responses from customer service, the situation has sparked widespread frustration, leading to numerous social media complaints. Many customers report similar issues, indicating ongoing problems with the brand's service during a significant marketing outreach event.
I waited for the dress to be shipped, but heard nothing, so I emailed and the email I got back said my email was successfully sent to customer service.
Since posting about the inadequate customer service on TikTok, I have had so many other girls message me, even international customers, saying the same thing is happening to them.
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