""Ultimately, Christmas Day overwhelmed us," says Tin Can cofounder and CEO Chet Kittleson. "We spent months preparing for it, and we just didn't get it all right." "No matter how much you stress test and load test and all the rest, you just don't know exactly how a service is going to perform under a new amount of pressure," Kittleson says. "The growth we experienced literally within an hour was like nothing I've been through before.""
""Tin Can customers on social media including Reddit and Instagram have reported a variety of issues both making and receiving calls with the devices. Some new users also experienced trouble setting up their accounts and activating their phones, which is normally done using a parent's smartphone. The setup issues have now been resolved, Kittleson says, but he confirms network instability following an unprecedented influx of new customers continues to make the phone service itself unreliable for many.""
The Tin Can phone provides a simple, screen-free landline-style connection for children to reach friends and family. A surge of new users on Christmas morning overwhelmed the network, leaving many devices unable to make or receive calls. Social media reports described call failures and initial account-activation problems that prevented some parents from setting up phones; setup problems were later resolved. Network instability persists after an unprecedented influx of customers, affecting both Tin Can-to-Tin Can calls and paid party-line connections to ordinary numbers. All incoming and outgoing calls, including emergency 911 calls, are potentially affected. The company pledged not to charge paying customers until service is reliable and continues working to restore stability.
Read at Fast Company
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