#consumer-expectations

#consumer-expectations

In fact, it's entirely opaque, except for one can-hugging outer shell that doesn't really let you 'peer into the headphones.'

Retention is built on connection, not just satisfaction. Customers remain loyal to brands that make them feel seen, understood and inspired.

Brand licensing deals can bring quick revenue but also pose risks, as shown by a typo on a Trump watch which disappointed a buyer.

remasters invite existential questions about whether resources used could be better spent creating new experiences rather than revisiting older titles.

Nearly 3 in 5 consumers feel it's essential for companies to address support inquiries on social media. They seek fast, human responses.

E-commerce is now a fully integrated part of the retail landscape, growing beyond a transactional tool into a vital channel for customer engagement, revenue and business growth. According to the Federal Reserve, e-commerce now accounts for 16 percent of total retail sales, marking significant progress over the last two years. However, this shift doesn't suggest the end of physical retail but the rise of a more 'phygital' landscape - where digital and in-store experiences are interconnected.

Liquid Death Grim Leafer, despite its appealing packaging, falls short in the flavor department, delivering a sour taste with significantly less sweetness than expected.