In our personal lives, we use music streaming apps, we use Netflix...our shopping experience on Amazon is very personalized; they're customized to our likes and are designed for a personal experience.
"The most successful operators in 2025 are using AI not just for efficiency but as a true competitive advantage," says Maria Chen, Chief Innovation Officer at FoodTech Ventures. "We're seeing 38% higher customer retention rates among restaurants using advanced personalization compared to those relying on traditional loyalty programs."