#client-relations

#client-relations

Sales is about solving problems rather than pushing products. Start with discovery by asking open-ended questions to uncover client pain points, listening more than talking.

If you run a small business like a public relations agency or marketing firm, you want to stand out from the competition... they want to pay for the best.

Real estate agents must not share demographic data on a neighborhood regarding protected classes and should err on the side of data rather than personal opinion.

As far as the video goes, I don't blame her. I have learned to never bank on it and I have been a much happier hairdresser ever since.

Markmonitor included the client in communications with GoDaddy Registry, but recognizes the need for improved coordination and communication going forward.

If your financial advisor isn’t explaining things in plain language, it’s a sign to reconsider. Engaging discussions should lead to better client-advisor understanding.

Christy Reuter emphasizes the need for specialized legal expertise in hospitality law, stressing how crucial it is for navigating high-stakes decisions and protecting businesses.

The support from HSBC UK will make a huge difference to our business, providing us with the space to continue our growth journey while meeting customer demands.

RMI's director Jon McCue highlights the uncertainty in forecasting due to the lack of recent application data, suggesting potential declines in endorsements as interest rates rise.

Media agencies are now being forced to understand a lot more than just media. For example, price. If you're working on a client that increased their price by 20% in two years, and they're not seeing the category penetration they're looking for. Is media really the problem? It's just a really interesting space to be in of having really frank discussions on the total business, whether that be financial services, CPG, hospitality or whatever. You need to understand the entire business and how their P&L functions. It's just an uncomfortable space for media agencies because it re scopes them a bit.

The diverse tactics of threat actors, ranging from crude phishing emails to sophisticated AI-powered ransomware, necessitate that cybersecurity solutions adapt and evolve to ensure organizational safety.

Doug Emhoff, noted for his role as Biglaw partner at DLA Piper, demonstrates how effective lawyers can maintain client relationships, even during difficult conversations.