Markmonitor's parent company, Newfold Digital, acknowledged the communication oversight with GoDaddy Registry regarding a client. They expressed a commitment to enhancing coordination between the two entities. Additionally, an executive from Zoom highlighted the importance of ensuring that information relayed through a registrar is confirmed, suggesting that in the future, direct outreach to clients may be necessary before implementing significant actions such as server blocks.
Markmonitor included the client in communications with GoDaddy Registry, but recognizes the need for improved coordination and communication going forward.
The lesson learned by GoDaddy emphasizes the importance of direct communication with clients like Zoom to ensure messages are received before taking action.
Collection
[
|
...
]